Economic Support Specialist (Sunset Position)

Waukesha County Human Resources; Waukesha (WI); On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Paid time off

Job summary

Waukesha County Human Resources is seeking an Economic Support Specialist to determine eligibility for FoodShare, Medical Assistance, BadgerCare and Child Care in a call center setting across multiple counties.

This sunset, two-year position emphasizes strong customer service and clear written communication to document casework and interact with clients. The role requires interpreting complex rules with attention to detail and cross-program collaboration.

Qualifications

• High School Diploma or GED.
• Three years of post high school work experience in financial counseling, analysis or planning; child support, paralegal work, economic assistance, independent research or investigation, counseling in a human service agency, interpreting and applying complex rules or regulations, or related work experience.
• Post high school education from a recognized college or university may be substituted for the work experience on a year-for-year basis.

Responsibilities

• Determine eligibility for FoodShare, Medical Assistance, BadgerCare, and Child Care.
• Work in a call center environment to assist clients effectively and provide accurate information.
• Document casework and correspond with members using written communication.

Skills

Customer service

Written communication

Education

High School Diploma or GED

Post secondary education substitution for work experience

Job description

SALARY RANGE

$26.19 - $36.37

WORK ASSIGNMENT DETAILS

Waukesha County's Department of Health & Human Services is recruiting for a talented Economic Support Specialist. Economic Support Specialists perform work determining eligibility for public assistance programs including FoodShare, Medical Assistance, BadgerCare, and Child Care. This work is performed through a call center environment in a multi-county consortium, requiring strong customer service skills to assist clients effectively, provide accurate information, and ensure a positive experience during interactions. Additionally, good written communication skills are essential for accurately documenting casework and corresponding with members.

This position is a sunset position and is funded through an initial two-year term. Any extension or continuation beyond that term is subject to future funding availability and approval and is not guaranteed.

CLASSIFICATION SPECIFICATION

To view the full classification specification for Economic Support Specialist click here.

Minimum Training & Experience Requirements

1. High School Diploma or GED.
2. Three (3) years of post high school work experience in financial counseling, analysis or planning; child support, paralegal work, economic assistance, independent research or investigation, counseling in a human service agency, interpreting and applying complex rules or regulations, or related work experience.
3. Post high school education from a recognized college or university may be substituted for the work experience on a year-for-year basis.

Waukesha County providesa comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan. Amongst many other benefits, employees are recognized and valued through a pay for performance system. Successful candidates will be eligible for performance-based merit increases and non-base performance awards.

Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic.

About Us

Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?"

Location

Located in the City of Waukesha, our campus offers an on-site fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.

EEO

Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County.

For further information visit: https://www.waukeshacounty.gov

The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.