Economic Support Specialist (Sunset Position)

Waukesha County; United States; On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Life insurance

Paid time off (vacation, holidays, and

Floating holidays

Pension plan with employer match

Performance-based merit increases

Wellness program with on-site clinic

On-site fitness facilities

Job summary

Waukesha County’s Department of Health & Human Services is recruiting an Economic Support Specialist to determine eligibility for FoodShare, Medical Assistance, BadgerCare and Child Care in a busy call center. Strong customer service and clear written communication are essential as you document casework for members.

This sunset position is funded for an initial two-year term with possible extension based on funding.

Qualifications

• High School Diploma or GED, substitution of post-high school education for work experience allowed.
• Three years of post-high school work experience in financial counseling, analysis or planning or related fields.
• Ability to determine eligibility for FoodShare, Medical Assistance, BadgerCare and Child Care.

Responsibilities

• Determine eligibility for public assistance programs in a call center environment.
• Assist clients, provide accurate information, and ensure a positive experience during interactions.
• Document casework and correspondence with members in writing.

Skills

Customer service

Written communication

Education

High School Diploma or GED

Job description

Salary Range

SALARY RANGE $26.19 - $36.37

Work Assignment Details

Waukesha County's Department of Health & Human Services is recruiting for a talented Economic Support Specialist. Economic Support Specialists perform work determining eligibility for public assistance programs including FoodShare, Medical Assistance, BadgerCare, and Child Care. This work is performed through a call center environment in a multi-county consortium, requiring strong customer service skills to assist clients effectively, provide accurate information, and ensure a positive experience during interactions. Additionally, good written communication skills are essential for accurately documenting casework and corresponding with members.

This position is a sunset position and is funded through an initial two-year term. Any extension or continuation beyond that term is subject to future funding availability and approval and is not guaranteed.

Classification Specification

To view the full classification specification for Economic Support Specialist click here.

Minimum Training & Experience Requirements

• High School Diploma or GED.
• Three (3) years of post high school work experience in financial counseling, analysis or planning; child support, paralegal work, economic assistance, independent research or investigation, counseling in a human service agency, interpreting and applying complex rules or regulations, or related work experience.
• Post high school education from a recognized college or university may be substituted for the work experience on a year-for-year basis.

Benefits

• excellent health/dental/vision
• life insurance
• generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year)
• an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan
• pay for performance system
• performance-based merit increases
• non-base performance awards
• balanced work-life culture
• employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic

About Us

Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?"

Location

Located in the City of Waukesha, our campus offers an on-site fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.

EEO

Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County. For further information visit: https://www.waukeshacounty.gov The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis. If you have any recruitment questions or if you need an accommodation during the selection process because of a disability, please contact our office at 262-548-7044.

Applicant Policy

We are committed to service and find purpose in the work we do for our community! Check out our comprehensive benefits including an onsite health and wellness clinic! We value personal and professional development!