Trauma-Informed Affordable Housing Occupancy Specialist

Cleveland Neighborhood Progress Inc.; Cleveland, Northern (OH, KY); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

PTO accrual

Paid holidays

403(b) match

Professional growth

Job summary

Northwest Neighborhoods CDC is seeking an Occupancy Specialist to support access to safe, stable, and affordable housing. You will determine eligibility, lease, and maintain occupancy records for NWN’s portfolio while ensuring regulatory compliance.

Collaborate with residents, community partners, and staff to promote housing stability and provide trauma-informed customer service. Reports to the Deputy Director of Property and Tenant Services.

Qualifications

• 1–3 years of experience in affordable housing, property management, and/or related field.
• Strong interpersonal, organizational, and customer service skills.
• Highly organized with strong attention to detail.
• Proficiency in Microsoft Office.

Responsibilities

• Assist applicants and residents through the affordable housing application and certification process with professionalism, empathy, patience, and respect.
• Determine program eligibility in accordance with applicable housing regulations, including LIHTC, HOME, HOPE VI, and others.
• Verify income, assets, employment, student status, and other eligibility information through third‑party verification methods.
• Complete and maintain initial certifications and related compliance documentation; be cross‑trained in annual and interim certifications.
• Maintain accurate and organized resident files, electronic records, waitlists, and applicant tracking systems.
• Process and post daily incoming payments in an accurate and timely fashion.
• Review and reconcile tenant accounts to ensure accuracy and resolve discrepancies.
• Assist with audits, inspections, and file reviews as needed.
• Assist residents with housing requirements, documentation, and community resource referrals.
• Support occupancy goals while ensuring program compliance and fair housing standards.
• Provide resident‑centered services using a trauma‑informed approach.
• Address resident concerns through clear communication and problem‑solving.
• Collaborate with property management, resident services, and compliance staff to support resident stability and successful tenancy.

Skills

Interpersonal skills

Organizational skills

Customer service

Confidentiality

Trauma-informed

Fair Housing laws

Tools

Microsoft Office

Yardi Voyager

Job description

Northwest Neighborhoods CDC is seeking an Occupancy Specialist to support access to safe, stable, and affordable housing. You will determine eligibility, lease, and maintain occupancy records for NWN’s portfolio while ensuring regulatory compliance.

Collaborate with residents, community partners, and staff to promote housing stability and provide trauma-informed customer service. Reports to the Deputy Director of Property and Tenant Services.