Trauma-Informed Administrative Assistant II

Town-of-Gilbert; Gilbert (AZ); On-site; USD 34,000 - 50,000; Full time

Job summary

Town of Gilbert seeks an Administrative Assistant II for the Advocacy Center to be the first point of contact for visitors and callers, including crime victims in crisis. The role requires trauma-informed, culturally responsive service and close coordination with law enforcement, medical providers, advocates, and partner agencies to ensure a safe, respectful experience.

Responsibilities include greeting visitors, assessing safety needs, managing a multi-line phone system, maintaining

Qualifications

• 4–7 years of experience in comparable level 2 responsibilities.
• High School Diploma or GED; Associate's Degree preferred.
• Police background check may be required.
• Any equivalent combination of experience and training.

Responsibilities

• Greet visitors, clients, and callers with warmth and professionalism.
• Assess immediate safety or needs upon arrival and notify staff as needed.
• Manage multi-line phone system and route messages.
• Maintain confidential client records and intake documentation.
• Coordinate with courts, prosecutors’ offices, and service providers.

Education

High School Diploma or GED

Associate's Degree preferred

Job description

Town of Gilbert seeks an Administrative Assistant II for the Advocacy Center to be the first point of contact for visitors and callers, including crime victims in crisis. The role requires trauma-informed, culturally responsive service and close coordination with law enforcement, medical providers, advocates, and partner agencies to ensure a safe, respectful experience.

Responsibilities include greeting visitors, assessing safety needs, managing a multi-line phone system, maintaining