Trauma-Informed Administrative Specialist

Gilbert, Arizona; Gilbert (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Team Gilbert seeks an Administrative Assistant II for the Advocacy Center to be the first contact for visitors and callers. You will coordinate with law enforcement, medical providers, and partners to deliver a respectful, trauma-informed experience for individuals in crisis.

Requires 4–7 years’ related experience, a high school diploma or GED (associate degree preferred), and the ability to manage confidential records and referrals. At-will, non-exempt.

Qualifications

• 4–7 years experience in a comparable level 2 role.
• High school diploma or GED; associate degree preferred.
• Background check with police clearances may be required.

Responsibilities

• Greet visitors, screen calls, and manage multi-line phone system.
• Maintain confidential client records and intake documents.
• Coordinate with law enforcement, providers, and partner agencies.
• Track referrals, appointments, and follow up on services.
• Prepare case files, correspondence, and reports.

Skills

Trauma-informed care

Bilingual

Notary

Education

HS Diploma or GED

Associate's Degree preferred

Job description

Team Gilbert seeks an Administrative Assistant II for the Advocacy Center to be the first contact for visitors and callers. You will coordinate with law enforcement, medical providers, and partners to deliver a respectful, trauma-informed experience for individuals in crisis.

Requires 4–7 years’ related experience, a high school diploma or GED (associate degree preferred), and the ability to manage confidential records and referrals. At-will, non-exempt.