Transportation Technology Admin

UFP Transportation, Inc.; Grand Rapids (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

UFP Transportation, Inc. seeks a Transportation Technology Admin to keep systems up and running, respond to tickets, and support project standups as directed by the Transportation Technology Manager.

The role focuses on maintaining critical transportation systems and providing end-user training. Ideal candidates have 3–5 years in transportation, strong MS Excel/Access skills, and experience with TMS, ELD/Telematics, and MDM.

Qualifications

• Bachelor’s degree preferred in Business, Computer Sciences/Technology, or related field
• 3–5 years of experience in the transportation industry
• Strong knowledge of MS Office, especially Excel and Access
• Experience with Transportation Management Systems (TMS), ELD/Telematics, Fuel Card Providers, MDM use/implementation, and Driver/Equipment Qualifications is a plus
• Ability to adapt quickly, multitask, and work efficiently in a fast-paced environment

Responsibilities

• Develops and maintains reports (daily/weekly/monthly/ad hoc) communicating performance metrics and financial results
• Provides support, maintenance, and training for critical transportation systems (Shipper TMS, Private Fleet TMS, fuel systems, ELD/safety, tablets, MDM)
• Instructs internal users and carriers on effective use of transportation technology
• Monitors interface errors and collaborates with technical staff to resolve issues
• Maintains system data (FSC, lane benchmarking, carrier rates, equipment domiciles, user profiles)
• Recommends system improvements to the Transportation Technology Manager

Skills

Multitasking

Adaptability

Technical aptitude

Education

Bachelor’s degree in Business or IT-related field

Tools

MS Excel

MS Access

Transportation Management Systems (TMS)

ELD/Telematics

MDM

Job description

Job Summary

The Transportation Technology Admin is a heavy support role focused on keeping systems up and running and responding to tickets through a ticketing system. In addition to daily system support, this role involves assisting with project standups as directed by the Transportation Technology Manager.

Principal Duties and Responsibilities

• Develops and maintains daily, weekly, monthly, and ad hoc reports to communicate performance metrics and financial results to management and outside parties.
• Provides comprehensive support, maintenance, and training for critical transportation systems, including Shipper TMS, Private Fleet TMS, Fuel provider systems, ELD and safety systems, tablet hardware, and Mobile Device Management (MDM).
• Instructs and guides internal end users and outside carriers on the effective use of all systems within the supported transportation technology scope.
• Monitors interface errors and collaborates with technical personnel to resolve issues, ensuring the ongoing maintenance of transportation software.
• Maintains system data including FSC, lane benchmarking, carrier rates, equipment domiciles, user profiles, and user access.
• Recommends system improvements to the Transportation Technology Manager based on user reports and feedback.

Qualifications

• Preferred bachelor’s degree in Business, Computer Sciences/Technology, or other related discipline or equivalent.
• Three to five years of experience in the transportation industry.
• Strong knowledge of Microsoft Office products, particularly MS Excel and MS Access.
• Prior experience with Transportation Management Systems, ELD/Telematics, Fuel Card Providers, MDM use and implementation, and Driver/Equipment Qualifications is a plus.
• Demonstrated ability to adapt quickly to changing priorities, multitask effectively, and work efficiently in a fast-paced environment.

The Company is an Equal Opportunity Employer.

We're successful. We've been around for more than 65 years, and we've been profitable every year since our founding. We work hard, and we know how to set and beat records. We're competitive. Our line of work is demanding, but you'll get back what you put in and have fun doing it. We’re family. We care for each other and want to see each other succeed. We enjoy watching each other build great careers and take advantage of the many opportunities we have to advance. And that makes UFP Industries a great place to be. We work hard and smart. We learn and grow from each other, from experience, from trial and error, from success. We collaborate to maintain our competitive edge. And we do it all on a global scale.