Transportation Systems PM II: Data-Driven Delivery

Aboutamazon; Tempe (AZ); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon.com Services LLC's Transportation Engineering Systems (TESS) team seeks a Program Manager II to oversee configuration changes across proprietary transportation systems, design scalable flows, and drive automation and analytics. You'll partner with business leaders and program teams to implement end-to-end delivery and ensure changes meet customer needs.

You will analyze package flows, troubleshoot issues, develop SOPs, and build reporting capabilities with AI-enhanced insights.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross-functionally with tech and non-tech teams.
• 3+ years of driving end-to-end delivery and communicating results to senior leadership.
• Experience in stakeholder management with multiple levels of the organization.
• Experience building processes, project management, and schedules.
• Experience of Six Sigma/ Lean analytical techniques.

Responsibilities

• Manage system configuration changes across Amazon's proprietary transportation systems to support new and existing package flows.
• Track program milestones and communicate status to business leaders and stakeholders.
• Execute network design changes end-to-end, coordinating with business leaders and program teams to ensure timely delivery.
• Dive deep into package flow data to troubleshoot system errors, identify root causes, and implement fixes.
• Identify process improvement opportunities and build automation to reduce manual effort and increase accuracy.
• Develop analytics and reporting capabilities leveraging AI to drive data-driven decision-making.
• Proactively identify and mitigate risks in system configurations before they impact customers.
• Document processes, standard operating procedures, and configuration playbooks for the team.

Skills

Program management

Process improvement

Excel advanced

SQL

Data-driven improvements

Cross-functional collaboration

End-to-end delivery

Stakeholder management

Process planning

Six Sigma / Lean

Job description

Amazon.com Services LLC's Transportation Engineering Systems (TESS) team seeks a Program Manager II to oversee configuration changes across proprietary transportation systems, design scalable flows, and drive automation and analytics. You'll partner with business leaders and program teams to implement end-to-end delivery and ensure changes meet customer needs.

You will analyze package flows, troubleshoot issues, develop SOPs, and build reporting capabilities with AI-enhanced insights.