Transportation Support Specialist I

ModivCare Solutions, LLC; Ridgeland (MS); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employer Paid Life Insurance

401(k) Retirement Savings Plan with 1:

Job summary

Modivcare is seeking an Exception Specialist in Ridgeland, MS to ensure accurate fulfillment and approval of transportation service requests and reservations. You will engage with members, facilities, clients, and other parties to process and resolve issues, while adhering to service guidelines.

The role requires a High School Diploma, strong customer service skills, and the ability to learn new technologies quickly.

Qualifications

• High School Diploma required.
• Zero (0) plus years of experience.
• Excellent customer service and interpersonal skills.
• Ability to work independently or as part of a team.
• Ability to quickly learn new technologies and processes.
• Ability to understand and follow complex instructions.
• Ability to read, write, and understand English fluently.

Responsibilities

• Responsible for accurate fulfillment and approval of transportation service requests and reservations before and/or after transportation.
• Uses internal and external resources and conducts outreach to members, facilities, clients, and other parties to ensure requests are processed and resolved.
• Ensures accurate trip data input and resolution in accordance with service guidelines.
• Observes and advises management on issues related to customer service and the exceptions process.
• Researches and resolves requests requiring additional action including benefit utilization issues, verification, waivers, urgent trip requests, pre-authorization, denials, eligibility, mileage validation, meals and lodging, and level of service.
• Manages the denial and appeal process.
• Processes inbound and outbound fax, mail, email, and web requests.
• Oversees department inbound/outbound phone activity to support quality and efficiency.
• Investigates issues to confirm actual utilization.
• Identifies and monitors utilization and billing trends that may indicate abusive practices.
• Reports potentially abusive or fraudulent situations to management.
• Reports member dissatisfaction to appropriate team members/management.
• Conducts outreach to medical facilities regarding members, transportation, education, and other topics as needed.
• Participates in other projects or duties as assigned.

Skills

Customer service

Interpersonal skills

English fluency

Education

High School Diploma

Job description

Modivcare is seeking an Exception Specialist in Ridgeland, MS to ensure accurate fulfillment and approval of transportation service requests and reservations. You will engage with members, facilities, clients, and other parties to process and resolve issues, while adhering to service guidelines.

The role requires a High School Diploma, strong customer service skills, and the ability to learn new technologies quickly.