Dispatch & Customer Support Specialist

modivcare; Ridgeland (MS); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is hiring a Dispatcher / Customer Advocate to deliver outstanding service to Transportation Providers. You will handle inquiries, schedule and adjust transportation reservations, and document interactions with precision.

The role requires strong communication, data-entry accuracy, and the ability to work well both independently and as part of a team, in a fast-paced environment. The position is based in Ridgeland, MS with competitive hourly pay and benefits.

Qualifications

• High School Diploma or GED required.
• 0+ years experience or equivalent education/experience.
• Strong verbal and written communication with a customer-focused demeanor.
• Basic computer proficiency: Word, Excel, Outlook.
• Ability to work independently and within a team.
• Detail-oriented with strong data-entry accuracy.

Responsibilities

• Assists Transportation Providers with transportation-related questions and concerns.
• Manages scheduling tasks, including modifying and canceling reservations per provider requests.
• Documents and investigates complaints or incidents, ensuring detailed records are maintained.
• Responds to provider concerns and refers unresolved grievances for further review.
• Ensures accurate entry of trip-related data.
• Supports processes related to trip corrections, mileage/cost adjustments, cancellations, and retroactive trips.
• Answers the Transportation Provider call line with professionalism and courtesy.
• Participates in required meetings and other assigned duties or projects.

Skills

Communication

Active listening

Data entry

Microsoft Word

Microsoft Excel

Outlook

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Modivcare is hiring a Dispatcher / Customer Advocate to deliver outstanding service to Transportation Providers. You will handle inquiries, schedule and adjust transportation reservations, and document interactions with precision.

The role requires strong communication, data-entry accuracy, and the ability to work well both independently and as part of a team, in a fast-paced environment. The position is based in Ridgeland, MS with competitive hourly pay and benefits.