Onsite Transportation Exception Specialist II

Modivcare; South Carolina; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Savings Plan with 6%

Paid Time Off

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking an Exception Specialist II to ensure accurate transport requests and approvals, coordinating with members, facilities, and clients to maintain service efficiency.

The role emphasizes customer service, issue investigation, and process improvement, with opportunities to mentor peers and contribute to team projects.

Requirements include a high school diploma, 1+ year of experience, and English fluency; salary range is $14.23–$17.50 per hour with comprehensive benefits.

Qualifications

• Excellent customer service and interpersonal skills required.
• Ability to work independently or in a team setting with accuracy.
• Fast learner comfortable with new technologies and workflows.
• Fluency in reading, writing, and speaking English is essential.

Responsibilities

• Ensure accurate trip data input and resolution per service guidelines.
• Handle inbound/outbound requests via fax, mail, email, and web.
• Assist with denial and appeal process improvements.
• Escalate complex service issues and monitor trends.
• Support peers and participate in projects and team development.
• Outreach to facilities regarding member transportation and education.

Skills

Customer service

Interpersonal skills

Independence

Teamwork

Fast learner

Attention to detail

Multitasking

English fluency

Education

High School Diploma

Job description

Modivcare is seeking an Exception Specialist II to ensure accurate transport requests and approvals, coordinating with members, facilities, and clients to maintain service efficiency.

The role emphasizes customer service, issue investigation, and process improvement, with opportunities to mentor peers and contribute to team projects.

Requirements include a high school diploma, 1+ year of experience, and English fluency; salary range is $14.23–$17.50 per hour with comprehensive benefits.