Entry-Level Patient Transportation Coordinator

Modivcare; Town of Dover (NY); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) Company Match

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking an Exception Specialist I in New York to manage accurate fulfillment and approval of transportation service requests, before and after travel, using internal and external resources and coordinating with members, facilities, clients and other parties.

You will create and recertify standing orders, assist with hospital discharge trips, review utilization data, help with verifications and pre-authorizations, and support the denial/appeal process under supervision.

Qualifications

• Excellent customer service and people skills.
• Ability to work independently or with a team.
• Ability to quickly learn new technology and processes.
• Ability to understand and follow complex instructions.
• Ability to read, write, and understand English fluently.
• High School Diploma required.
• Zero (0) plus years of experience.
• Or equivalent combination of education and/or experience.

Responsibilities

• Assists in creating, modifying, and recertifying standing orders under supervision.
• Supports the management of standing orders and hospital discharge trip assignments.
• Assists in ensuring cost-saving measures are in place by providing data for review.
• Maintains and updates the facility rolodex with guidance.
• Assists in investigating and reporting customer service issues and exceptions.
• Provides initial assistance with benefit utilization issues, verifications, waivers, and pre-authorizations.
• Participates in the denial and appeal process under supervision.
• Assists in conducting cancelation audits to ensure reporting accuracy.
• Supports the management team in basic tasks related to provider liquidated damages and recoupment.
• Assists with handling and investigating straightforward issues related to utilization.
• Participates in reviewing utilization and billing trends and reporting findings to senior colleagues.
• Participates in other projects or duties as assigned.

Skills

Excellent customer service

Independent or team work

Quick learner of technology

Understand complex instructions

English fluency

Education

High School Diploma

Job description

Modivcare is seeking an Exception Specialist I in New York to manage accurate fulfillment and approval of transportation service requests, before and after travel, using internal and external resources and coordinating with members, facilities, clients and other parties.

You will create and recertify standing orders, assist with hospital discharge trips, review utilization data, help with verifications and pre-authorizations, and support the denial/appeal process under supervision.