Transportation Support Services Supervisor

Penske; Reading (Berks County); On-site; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Supervisor to oversee the Transportation Support Services call center. The ideal candidate will manage daily operations, ensuring adequate staffing and team motivation to meet department goals. This role requires strong leadership skills and the ability to resolve issues effectively while fostering a positive work environment. As part of a 24/7 operation, flexibility for shifts, including weekends and holidays, is essential. Join a dynamic team that values growth and offers comprehensive benefits, including medical and dental insurance, paid time off, and a 401K plan. If you're ready to make an impact in logistics, this is the opportunity for you.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Associate Referral Program

Discounts and Growth Opportunities

Qualifications

• 2-4 years of experience in logistics, operations, or customer service.
• Strong communication skills and ability to manage problems independently.

Responsibilities

• Monitor team productivity and ensure staffing requirements are met.
• Coach team members and resolve escalated customer service issues.

Skills

Logistics

Operations

Customer Service

Time Management

Organizational Skills

Written Communication

Oral Communication

Problem Solving

Process Improvement

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Position Summary:

Responsible for the daily shift operations of the Transportation Support Services (TSS) call center. Ensure department is staffed adequately to business demands. Resolve any issues that impact daily operations and ensure that team meets established department goals.

Schedule: 3rd Shift 9pm - 730am

This position supports a 24/7 operation and flexibility to work weekends and holidays are required.

Additional Benefits:

1. Paid Time Off
2. Medical Insurance
3. Dental Insurance
4. Vision Insurance
5. Life Insurance
6. 401K
7. Associate Referral Program
8. Our associates also enjoy numerous associate discounts and opportunities to grow with the organization!

Major Responsibilities:

• Monitor team productivity and performance.
• Ensure proper staffing requirements are met daily for TSS.
• Keep team motivated to achieve department goals and targets.
• Provide follow up to internal and external customer requests through email and by phone.
• Coach coordinators/assist in resolving escalated customer service issues.
• All aspects of performance management for coordinators: to include interviewing, hiring, planning, assigning and directing work, appraising performance, and corrective counseling.
• Work on department initiatives, implement innovative methods, ideas, and programs to improve team performance, increase customer satisfaction, and meet department goals.
• Other projects as assigned by the manager.

Qualifications:

• 2-4 years related functional experience, such as Logistics, Operations, Driver supervision, customer service, or call center.
• High School Diploma or equivalent required, Bachelor’s Degree preferred.
• Must have ability to connect and build rapport and relationships with associates and external customers at all levels.
• Must have ability to work efficiently with time management and organizational skills.
• Strong written/oral communication skills and the ability to actively listen are required.
• Ability to manage through a problem and think and make decisions independently.
• Ability to drive process improvement and lead change.
• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics:

Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit www.PenskeLogistics.com to learn more.