Transportation Support Services Supervisor

Penske Logistics; Reading (Berks County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Transportation Support Services Supervisor to oversee daily operations in a dynamic call center environment. This role demands strong leadership and communication skills to motivate a team and ensure high levels of customer satisfaction. The ideal candidate will have a solid background in managing performance, resolving issues, and implementing process improvements. With a commitment to flexibility and teamwork, this position offers numerous growth opportunities and benefits, making it an exciting opportunity for those looking to advance their careers in logistics and transportation.

Benefits

Paid Time Off

Medical, Dental, Vision Insurance

Life Insurance

401K

Associate Referral Program

Numerous discounts and growth opportunities

Qualifications

• High School Diploma required; Bachelor's preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Monitor team productivity and ensure staffing requirements are met.
• Coach and resolve escalated customer service issues.
• Implement initiatives to improve team performance.

Skills

Effective time management

Strong communication skills

Problem-solving abilities

Customer service skills

Leadership skills

Education

High School Diploma

Bachelor’s Degree

Tools

Microsoft Office

Job description

Join to apply for the Transportation Support Services Supervisor role at Penske Logistics

Position Summary: Responsible for the daily shift operations of the Transportation Support Services (TSS) call center. Ensure the department is staffed adequately to meet business demands. Resolve issues that impact daily operations and ensure team meets established department goals.

Schedule: This position supports a 24/7 operation; flexibility to work weekends and holidays is required.

Additional Benefits:

• Paid Time Off
• Medical, Dental, Vision Insurance
• Life Insurance
• 401K
• Associate Referral Program
• Numerous discounts and growth opportunities

Major Responsibilities:

• Monitor team productivity and performance
• Ensure proper staffing requirements are met daily
• Motivate team to achieve goals
• Follow up on customer requests via email and phone
• Coach and resolve escalated customer service issues
• Manage performance: interviewing, hiring, performance appraisals, counseling
• Implement initiatives to improve team performance and customer satisfaction
• Other projects as assigned

Qualifications:

• High School Diploma or equivalent; Bachelor’s preferred
• Ability to build rapport with associates and customers
• Effective time management and organizational skills
• Strong communication skills and active listening
• Decision-making and problem-solving abilities
• Experience with process improvement and change leadership
• Proficiency in Microsoft Office
• Regular attendance
• Willingness to travel, work schedule as required, pass background and drug screening

Physical Requirements:

• Ability to read, communicate, analyze information
• Stand, walk, sit; lift up to 25 lbs
• Visual abilities: close, distance, peripheral, depth perception

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