Transportation Support Analyst

Caliberr Staffing; New Whiteland (IN); On-site; USD 48,000 - 64,000; Full time

Job summary

Caliberr Staffing in Whiteland, IN is seeking a Transportation Support Analyst to join the logistics team. You will manage shipping documentation, oversee carrier and supplier claims, and ensure accurate data and clear communication across stakeholders to keep daily transportation workflows efficient.

The role requires strong analytical capabilities, attention to detail, and the ability to collaborate with internal teams and external partners in a fast-paced environment.

Qualifications

• Minimum 2 years in logistics, supply chain, or analytical field.
• Strong critical thinking and problem-solving capabilities.
• High accuracy and attention to detail in all tasks.
• Excellent written and verbal communication skills.
• Able to organize tasks and manage competing priorities.

Responsibilities

• Generate and oversee shipping documents for inbound freight, returns, and PFRs.
• Manage the department inbox and respond to transportation inquiries promptly.
• Oversee supplier and carrier claims lifecycle and ensure documentation submission.
• Facilitate clear communication among carriers, suppliers, and internal staff.
• Prepare reports, presentations, and professional emails.
• Collect and validate data in electronic systems to ensure data integrity.
• Use Microsoft Office to track and report transportation metrics.
• Verify outbound documentation for grammar, spelling, and consistency.
• Maintain compliance with corporate policies in communications and records.
• Investigate inquiries and escalate issues when needed.
• Participate in process improvement and internal audits.
• Foster strong cross-department relationships for problem-solving.
• Handle sensitive information with discretion and confidentiality.
• Assist with additional tasks to support the transportation team goals.

Skills

Analytical thinking

Strong communication

Attention to detail

Time management

Problem solving

Team collaboration

Customer service mindset

Logistics terminology

Education

Bachelor’s degree in Business or Logistics

Tools

Microsoft Excel

Microsoft Office

Job description

The Transportation Support Analyst serves as a vital resource for the logistics department, handling essential operational and administrative tasks. By managing shipping documentation, overseeing carrier and supplier claims, and facilitating clear communication between stakeholders, this individual ensures that daily transportation workflows remain efficient and precise.

We are seeking a candidate who excels in fast-paced settings, possesses a sharp eye for detail, and demonstrates strong analytical capabilities when collaborating with various internal and external partners.

Transportation Support Analyst

Whiteland, IN

Role Overview

The Transportation Support Analyst serves as a vital resource for the logistics department, handling essential operational and administrative tasks. By managing shipping documentation, overseeing carrier and supplier claims, and facilitating clear communication between stakeholders, this individual ensures that daily transportation workflows remain efficient and precise.

We are seeking a candidate who excels in fast-paced settings, possesses a sharp eye for detail, and demonstrates strong analytical capabilities when collaborating with various internal and external partners.

Primary Duties

• Generate and oversee shipping documentation for diverse logistics needs, such as inbound supplier freight, quality returns, and Premium Freight Requests (PFRs) to ensure seamless supply chain flow.
• Manage the department inbox to provide timely responses to transportation-related questions and requests.
• Oversee the lifecycle of supplier and carrier claims, ensuring all necessary documentation is submitted to help recover costs and maintain financial accuracy.
• Facilitate effective communication between carriers, suppliers, and internal staff to resolve logistical challenges and support daily operations.
• Organize and prepare essential business communications, including reports, presentations, and email correspondence.
• Collect, validate, and input data into various electronic systems to ensure information integrity for the entire team.
• Utilize the Microsoft Office suite to track, analyze, and report on key transportation metrics.
• Verify all outgoing documentation to ensure it meets high standards for grammar, spelling, and consistency.
• Help uphold organizational standards by ensuring all communications and records remain compliant with corporate policies.
• Investigate operational inquiries to provide solutions or elevate issues to the appropriate team members for resolution.
• Contribute to team success by participating in process improvement projects and internal audits to enhance operational quality.
• Foster strong professional relationships across departments to improve collaborative problem-solving and execution.
• Handle sensitive company information with the highest level of discretion and confidentiality.
• Assist with additional tasks as required to ensure the transportation department meets its broader business goals.

Required Qualifications

• At least 2 years of experience in logistics, supply chain, or a related analytical field.
• Demonstrated ability to apply critical thinking to solve complex problems.
• High level of proficiency using Microsoft Office tools, with a focus on Excel.
• Strong verbal and written communication abilities.
• Commitment to maintaining high levels of accuracy and attention to detail in all tasks.
• Proven ability to organize tasks and manage time effectively.
• Capacity to handle competing priorities in a high-speed work environment.
• A service-oriented mindset focused on delivering practical solutions to customers.
• Ability to work effectively both as an individual contributor and as part of a larger team.
• Fundamental knowledge of logistics and supply chain terminology.

Preferred Qualifications

• Bachelor’s degree or technical certification in Business, Logistics, Supply Chain, or a related discipline.
• Prior experience supporting distribution, transportation, or supply chain functions.
• Direct experience managing freight-related processes, including carrier claims and shipping documentation.

Core Competencies

• Advanced Microsoft Office skills, specifically Excel
• Analytical and data-driven mindset
• Effective communication and interpersonal skills

Schedule and Assignment Information

• Standard work week: Monday through Friday, 8:00 AM to 5:00 PM.
• Availability for occasional overtime may be necessary.
• This position is anticipated to last for a duration exceeding one year.
• Candidates will participate in a 30-minute virtual interview with the hiring manager.

Your Impact

As a Transportation Support Analyst, you play a key role in the reliability of our logistics network. By ensuring that claims, shipping records, and operational data are managed with precision, you directly enhance our service quality and help the transportation team maintain consistent, high-performing processes.