Transportation Supervisor

Ridetherapid; Grand Rapids (MI); On-site; USD 58,000 - 70,000; Full time

Job summary

An award-winning transportation organization is seeking a dedicated Transportation Supervisor to enhance community mobility. In this vital role, you will supervise Bus Operators, ensuring safety and adherence to schedules while coordinating dispatch activities. Your leadership will directly impact the efficiency of public transportation services in Grand Rapids and surrounding areas. With a focus on community growth, this position offers a dynamic work environment where your contributions will be valued. Join a team that prioritizes safety, teamwork, and service excellence, and take the next step in your career with us!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Contribution

Life Insurance

Disability Insurance

Fitness Center Access

Free Public Transport

Paid Vacation

Sick Time

Qualifications

• Associate degree preferred or equivalent experience in business management.
• 1-2 years of related experience in public transportation preferred.

Responsibilities

• Supervise and coordinate activities of Bus Operators and Dispatchers.
• Maintain dispatch records and prepare reports on operations.
• Respond to accidents and assist operators in emergencies.

Skills

Basic computer skills

Public transportation experience

Communication skills

Dispatching skills

Education

Associate degree in business management

Equivalent experience

Tools

Microsoft Office Suite

Scheduling software

Proprietary software

Job description

The Rapid is looking for Transportation Supervisor to join our team!

Where public transportation goes, community grows.

If you are ready for a career where every day you are making a positive impact on our community, then it is time you explored The Rapid! The Rapid is an award-winning transportation organization headquartered in Grand Rapids, MI. We serve the following communities: Grand Rapids, East Grand Rapids, Grandville, Kentwood, Walker, and Wyoming.

This position is Safety Sensitive that works in conjunction with the Transportation Manager to directly supervise and coordinate the activities of Bus Operators. This includes performing the duties of Dispatcher, Road Supervisor & scheduling / administrative duties.

Here's what you can look forward to as a valued member of our team:

• Salary Range: $58,214 to $69,857 (compensation to commensurate to education and experience)
• Schedule: Varies
• Health Insurance: We offer three medical plan options through Blue Cross Blue Shield Michigan (BCBSM) and Blue Care Network for you, your spouse, and/or children. A Health Savings Account with an employer contribution and match is available with our High Deductible Health Plan.
• Dental Insurance: The Rapid offers two dental options through BCBSM, including orthodontic coverage.
• Vision Insurance: Is offered through BCBSM, utilizing the VSP network.
• Retirement Contribution: You are eligible to participate in a 457 Retirement Saving plan on your first day. We also offer a 10% employer contribution to a 403(b) Retirement Saving plan.
• Life Insurance and Disability Insurance: The Rapid provides Basic Life and AD&D Insurance, short-term and long-term disability. You are able to purchase additional life insurance coverage for yourself and dependents.
• Wellbeing and Fitness: We provide an employee assistance program. You can enjoy our onsite fitness center and gym membership reimbursement.
• Explore your community: Your employee badge is your ticket (and your eligible dependents) to riding The Rapid for FREE!
• Paid Vacation and Sick time: Your vacation time accrues at 8 hours per month and Sick time accrues at 6 hours per month. Accruals increase with your years of service at The Rapid.

What will you be doing in this role:

• Perform daily dispatching and related activities; coordinate trip assignments; monitor radio communications; monitor operator adherence for show and reporting times.
• Maintain all dispatch records, including daily time records and prepare reports.
• Perform Bus Operator appraisals including "on-board evaluation of driving and customer service.
• Provide direct road supervision; monitor operator adherence to schedules and operating procedures.
• Respond and assist operators when accidents occur, perform accident investigation techniques provide assistance with passenger problems and respond to road calls/breakdowns.
• Schedule as required to cover for late or absent Operators.
• Assist in the safety and security of the operations with Federal, State or Local Law enforcement personnel.
• Make minor repairs (or replace) coin/bill modules in electronic fare boxes.
• Prepare, compile and submit timely reports on work activities, operations, production or work related accidents/incidents.
• Other duties as assigned.

To be successful in this role you will need:

• Associate degree in business management or related field is preferred; equivalent experience will be considered in lieu of education.
• One to two years related experience in public transportation preferred.
• The ability to pass a criminal background check, and pre-employment drug screen.
• Basic computer skills including Microsoft Office Suite.
• Previous work with scheduling software preferred.
• Ability to learn proprietary software/hardware as necessary.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position requires extended periods of walking or standing and must be able to lift up to 50 pounds. May also include frequent bending, stooping, squatting, pushing and pulling. Employee is required to perform job duties in accordance with existing health and safety procedures and policies. Required to sit for extended periods. Use of hands and arms is necessary to reach or use various tools or objects. Specific vision abilities required by this job include close vision and ability to adjust focus.

The Rapid is an EEO Employer. Minorities, veterans, and women are encouraged to apply. The Rapid is committed to employing people with disabilities and making reasonable accommodations for them. Let our recruiter know if you need an to request an accommodation at any point during the application/interview process.