Transportation QA Coordinator

Sysco Northeast Rdc; Woodridge (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Sysco Northeast Rdc in Illinois is seeking a Warehouse Operations Coordinator to support receiving, OSD analysis, and claims coordination. You will collaborate with Transportation, Accounting, and Operations to resolve discrepancies and prevent loss.

A focus on accuracy, math and problem solving, and proficiency with Microsoft 365 (Excel, Outlook, Teams, Word) is required to manage records, reports, and daily tasks in a fast-paced DC environment.

Qualifications

• High School Diploma or GED required.
• 1–2+ years in warehouse/distribution or logistics; strong attention to detail and accuracy; intermediate Microsoft 365 skills.
• 3+ years in warehouse/logistics; SAP and fleet routing software preferred.

Responsibilities

• Determine value of over, short, or damaged product at receipt and collaborate with Transportation Team to determine at-fault party for damage claims.
• Identify warehouse receipt discrepancy instances, identify action path for resolution and execute as required to resolve issues and prevent loss of compensation for damaged or short product.
• Research and respond to inquiries from accounting and corporate claims departments regarding receiving and/or claims discrepancies.
• Maintain accurate and up to date records of all overages, shortages, and damages notated at receipt. Provide OSD reporting, as needed.
• Schedule pickup appointments with carriers and provide required documentation to all parties.
• Create and waive shipments to maintain tracking of returns.
• Identify incomplete or incorrect OSDs, assemble backup documents, and forward to the operations department for follow-up.
• Provide assistance to other departments to improve processes and/or resolve issues related to crossdocking, supplier claims, and other areas as needed or requested.
• Research and approve or deny DC related detention requests.
• Provide back up for processing unbilled (add on) requests.

Skills

Attention to detail

Self-motivated

Prioritization

Math skills

Problem solving

Microsoft 365 proficiency

Excel

Education

High School Diploma or GED

Tools

Microsoft 365

Excel

Outlook

Teams

Word

Job description

Key Duties and Responsibilities (50%)

• Determine value of over, short, or damaged product identified at receipt, and collaborate with Transportation Team to determine at-fault party for damage claims, as needed.
• Identify warehouse receipt discrepancy instances, identify action path for resolution and execute as required to resolve issues and prevent loss of compensation for damaged or short product.
• Research and respond to inquiries from accounting and corporate claims departments regarding receiving and/or claims discrepancies.
• Maintain accurate and up to date records of all overages, shortages, and damages (OSDs) notated at receipt. Provide OSD reporting, as needed.
• Schedule pickup appointments with carriers and provide required documentation to all parties.
• Create and waive shipments to maintain tracking of returns

Operational & Customer Support Duties (30%)

• Identify incomplete or incorrect OSDs, assemble backup documents, and forward to the operations department for follow-up.
• Provide assistance to other departments to improve processes and/or resolve issues related to crossdocking, supplier claims, and other areas as needed or requested.
• Research and approve or deny DC related detention requests.
• Provide back up for processing unbilled (add on) requests.

Additional Duties (20%)

• Research DC or carrier issues and prepare reports for communication to the DC, carrier, management or other departments as needed.
• Generate and distribute both scheduled and ad-hoc reports as required
• Serve as the back up for the Transportation Router as needed or requested.

Education & Experience

• High School Diploma or GED Required
• High school diploma or GED; 1 to 2+ years of warehouse/distribution center or transportation/logistics related experience. Must have strong attention to details and accuracy and intermediate knowledge of and experience with the use of Microsoft 365 (Excel, Outlook, Teams, Word). Must work independently with minimal supervision and be self-motivated and have the ability to prioritize work tasks in a fast paced environment. Strong math and problem solving skills. (Required)
• Greater than 3 years of experience in a warehouse/distribution center or logistics/supply chain environment.Previous experience using SAP, fleet routing software. (Preferred)