Transportation Program Manager, Revenue & Operations

ViaPlus by VINCI Highways; Anaheim (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

ViaPlus by VINCI Highways in Anaheim, CA seeks a Program Manager for a 1-year term through July 2027, on-site five days a week.

The role oversees project execution, customer accounts, revenue systems, and stakeholder coordination across a fast-paced mobility and tolling services environment. You will work with executive leadership to drive process improvements and profitability while ensuring compliance with GAAP and state regulations.

Responsibilities

• Coordinate project execution to meet scope, budget, and schedule.
• Confer with management to formulate policies and procedures.
• Identify and implement regional business development opportunities.
• Strategic planning to enhance profitability, productivity, and efficiency.
• Direct management of customer account call center, walk-in activity, transponder inventory control, customer correspondence, and collection recovery programs.
• Direct management of violation activities in compliance with state vehicle code regulations and recovery programs.
• Direct management of revenue collection and reporting systems.
• Coordinate, develop, and implement employee development programs for walk-in and call center operations.
• Coordinate, develop, and implement continual improvement programs to enhance Cofiroute USA’s product service offering.
• Review and analyze customer service reports to determine needs and provide recommendations for account policy adjustments.
• Prepares recommendations for management evaluation.
• Review customer requests and recommend programs to increase efficiency and services.
• Directs management of requisitions for equipment, materials, and supplies within budget.
• Cultivate and support relationships with the client.
• Review ongoing performance results to target objectives and take corrective measures with authorization.
• Participates in planning processes and vendor negotiations to ensure cost efficiency.

Job description

ViaPlus by VINCI Highways in Anaheim, CA seeks a Program Manager for a 1-year term through July 2027, on-site five days a week.

The role oversees project execution, customer accounts, revenue systems, and stakeholder coordination across a fast-paced mobility and tolling services environment. You will work with executive leadership to drive process improvements and profitability while ensuring compliance with GAAP and state regulations.