Program Manager

ViaPlus by VINCI Highways; Anaheim (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

ViaPlus by VINCI Highways in Anaheim, CA seeks a Program Manager for a 1-year term through July 2027, on-site five days a week.

The role oversees project execution, customer accounts, revenue systems, and stakeholder coordination across a fast-paced mobility and tolling services environment. You will work with executive leadership to drive process improvements and profitability while ensuring compliance with GAAP and state regulations.

Responsibilities

• Coordinate project execution to meet scope, budget, and schedule.
• Confer with management to formulate policies and procedures.
• Identify and implement regional business development opportunities.
• Strategic planning to enhance profitability, productivity, and efficiency.
• Direct management of customer account call center, walk-in activity, transponder inventory control, customer correspondence, and collection recovery programs.
• Direct management of violation activities in compliance with state vehicle code regulations and recovery programs.
• Direct management of revenue collection and reporting systems.
• Coordinate, develop, and implement employee development programs for walk-in and call center operations.
• Coordinate, develop, and implement continual improvement programs to enhance Cofiroute USA’s product service offering.
• Review and analyze customer service reports to determine needs and provide recommendations for account policy adjustments.
• Prepares recommendations for management evaluation.
• Review customer requests and recommend programs to increase efficiency and services.
• Directs management of requisitions for equipment, materials, and supplies within budget.
• Cultivate and support relationships with the client.
• Review ongoing performance results to target objectives and take corrective measures with authorization.
• Participates in planning processes and vendor negotiations to ensure cost efficiency.

Job description

ABOUT VIAPLUS

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.

We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries. ViaPlus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries. Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.

We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a "one account" feature that supports multimodal transportation solutions. In a rapidly changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service.

Learn more: http://www.viaplus.com

ABOUT VINCI HIGHWAYS

VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operations and mobility services. We design, finance, build and operate highways, bridges, tunnels, urban roads and mobility services on a network of more than 3,360 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.

More information: https://www.vinci-concessions.com/en/vinci-highways

https://www.linkedin.com/company/vinci-highways/

@VINCIConcess

JOB PROFILE

Program Manager

JOB LOCATION

Anaheim, CA (on-site 5 days a week)

DURATION

1 year term through July 2027 with potential to extend beyond that

JOB RESPONSIBILITIES

• Provides coordination of project execution and control to achieve continuity of purpose within scope, budget, and time schedules from initial start-up through final design.
• Confer and cooperate with other management personnel in formulating operating and management policies and procedures.
• Confer and cooperate with other management personnel in identifying and implementing regional business development opportunities.
• Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company’s operations.
• Direct the management of customer account call center, walk-in activity, transponder inventory control, customer correspondence activity, and customer collection recovery programs.
• Direct the management of violation activities in compliance with state vehicle code regulations, violator correspondence activity, and violation resolution and recovery programs.
• Direct the management of revenue collection and reporting systems.
• Coordinate, develop, and implement employee development programs associated with a world-class walk-in and call center operation.
• Coordinate, develop, and implement continual improvement programs with the goal of enhancing Cofiroute USA’s product service offering.
• Review and analyze customer service reports to determine needs and provide recommendations for account policy adjustments.
• Prepares recommendations for management evaluation.
• Review customer requests and recommend programs to increase the efficiency and services of the project.
• Directs the management of requisitions for equipment, materials, and supplies within the limits of the operational budget.
• Cultivate, cooperate, and support in relationships with the client.
• Reviews ongoing performance results to target objectives, and takes corrective measures with authorization, escalates as needed.
• Participates in daily, weekly, monthly, and annual planning process as appropriate.
• Directs the management of accounting department payables, receivables, reconciliation processes, and audit activities, in accordance with GAAP.
• Coordinates and reviews the operational effectiveness of the revenue and account management software, providing recommendations to meet the needs of the client and project.
• Interacts regularly with the executive team and individual department heads to ensure the company’s operational priorities are aligned with total company direction.
• Continually reviews and introduces process improvement measures and presents suggestions to the COO for consideration.
• Participates in vendor negotiations to ensure product relevance and cost efficiency.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions