Transportation Operations Supervisor: Lead & Optimize

North American Transportation Management Institute; Groveport (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Penske Logistics in Groveport, OH is seeking an Operations Supervisor to lead hourly staff and drivers, ensuring customer requirements are met while aligning with company goals.

You will supervise daily tasks such as loading/unloading, dispatch, documentation, and safety compliance; you will coach, mentor, and evaluate performance.

This role requires strong leadership, problem solving, and a capacity to manage schedules, attendance, and continuous improvement initiatives.

Qualifications

• Demonstrated leadership qualities with strong interpersonal skills and the ability to connect with associates.
• Must have ability to work efficiently and independently with strong time management and organizational skills.
• Strong written/oral communication skills and the ability to actively listen are required.
• Ability to manage through a problem, think critically, and make decisions independently.
• Ability to drive process improvement and lead change.
• Proficient computer skills including Microsoft Word, Excel, Outlook and PowerPoint required.
• Must demonstrate ownership and responsibility to run the operation with a sense of urgency.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location, and pass background/drug screening.

Responsibilities

• Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives.
• Establish and sustain that performance standards are communicated that are specific and measurable.
• Interview hourly associates and provide recommendations for hire.
• Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates.
• Motivate and engage associates by focusing on team accomplishments and recognition.
• Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control.
• Conduct team meetings.
• Evaluate and recommend changes to increase productivity of dispatch operations; assist in new associate training.
• Provide relief coverage for operational duties when associates are off or absent.
• Know the site's operating systems to ensure compliance and correct exception resolution.
• Complete all necessary records and reports in a timely and accurate fashion.
• Ensure compliance with financial policies; track MPG, returns, damages, etc.
• Understand the relationship between decision-making and profitability.
• Closely manage associates' hours and activities to minimize overtime and meet productivity targets.
• Ensure day-to-day management aligns with location safety strategy.
• Provide associates with training, feedback, and direction for safe performance.
• Ensure compliance with all applicable regulatory agencies and company policies.
• Conduct safety observations.
• Understand customer goals and work to meet and exceed these expectations daily.
• Determine areas for Continuous Improvement efforts.
• Plan work assignments for efficient use of fleet equipment; coordinate with vendors and Penske Truck Leasing for maintenance.

Skills

Leadership

Time management

Communication

Problem solving

Process improvement

MS Office

Education

Bachelor's degree preferred

High School Diploma or equivalent

Job description

Penske Logistics in Groveport, OH is seeking an Operations Supervisor to lead hourly staff and drivers, ensuring customer requirements are met while aligning with company goals.

You will supervise daily tasks such as loading/unloading, dispatch, documentation, and safety compliance; you will coach, mentor, and evaluate performance.

This role requires strong leadership, problem solving, and a capacity to manage schedules, attendance, and continuous improvement initiatives.