Transportation Operations Manager - Lead & Develop Drivers

WM; Visalia (CA); On-site; USD 71,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) with company match

Paid vacation

Job summary

WM is seeking an Operations Manager in Visalia, CA to lead onboarding, development, and performance of drivers and helpers at the location. The role requires hands-on leadership, collaboration, and accountability to improve safety and operational execution.

The ideal candidate will have a background in transportation and logistics, plus at least two years of people management experience and the ability to coach others and navigate change while supporting the broader team.

Qualifications

• Associate's Degree (accredited) or high school diploma with two years of relevant work experience.
• Must be at least 18 years old and legally eligible to work in the location.
• Valid Driver's License Upon Hire
• Preferred: WM Operations Manager Trainee program

Responsibilities

• Onboard, develop, coach, mentor, and manage drivers and helpers at the location.
• Meet with new frontline employees daily to support onboarding and communication.
• Provide timely feedback and touchpoints with frontline staff.
• Review best practices to enhance daily performance and safety.
• Address career goals with frontline employees and identify improvement opportunities.
• Lead coaching conversations and role-model safe work practices.
• Ensure safety is paramount and reinforce the WM Way.
• Conduct root cause investigations for injuries and incidents and ensure retraining.
• Document and maintain records required by regulatory agencies (e.g., DOT).
• Review route operation documentation daily and follow up as needed.
• Visit customers/sites to evaluate safety issues and explore service alternatives.

Skills

People leadership

Coaching

Safety orientation

Change navigation

Team collaboration

Education

Associate's Degree (accredited)

High School Diploma + 2 years experience

Job description

WM is seeking an Operations Manager in Visalia, CA to lead onboarding, development, and performance of drivers and helpers at the location. The role requires hands-on leadership, collaboration, and accountability to improve safety and operational execution.

The ideal candidate will have a background in transportation and logistics, plus at least two years of people management experience and the ability to coach others and navigate change while supporting the broader team.