Operations Manager

Addison Group; Lewes (DE); On-site; USD 64,000 - 75,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental, and vision insurance

Life insurance

Short-term disability coverage

Voluntary long-term disability

Job summary

Addison Group in Sussex County, DE is seeking an Operations Manager to oversee daily transit operations, supervise staff, optimize service delivery, and ensure a safe, customer-focused operation. This role drives scheduling, performance coaching, and workforce planning across frontline teams.

The ideal candidate has a background in transportation or logistics, with strong leadership and problem-solving skills, and is comfortable working flexible hours to meet operational needs.

Qualifications

• High school diploma or GED required.
• 3+ years of supervisory or management experience.
• Experience within public transit, transportation, fleet operations, logistics, distribution, or a similar operational environment preferred.
• Strong knowledge of scheduling, workforce management, and service operations.
• Experience handling employee relations, coaching, and performance management.
• Strong communication and problem-solving skills.
• Proficiency with Microsoft Office, including Excel and Word.
• Class B CDL with Passenger and Air Brake endorsements preferred, or ability to obtain.
• Ability to work flexible hours and respond to operational needs as required.

Responsibilities

• Lead and supervise daily operations, including operators, dispatch personnel, and frontline supervisors.
• Manage employee performance, coaching, development, and accountability.
• Oversee operator scheduling, route coverage, and service delivery.
• Monitor operational performance and identify opportunities for improvement.
• Partner with maintenance teams to ensure vehicles are available and service requirements are met.
• Investigate accidents, incidents, and operational disruptions as needed.
• Coordinate with safety and training teams to ensure compliance and achievement of safety objectives.
• Address employee concerns, performance issues, and operational challenges.
• Support hiring, onboarding, and workforce planning efforts.
• Serve as the operational leader in the absence of the General Manager.

Skills

Leadership

Supervisory experience

Scheduling

Workforce management

Communication

Problem solving

Microsoft Excel

Microsoft Word

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sussex County, DE $64,000 - $75,000 Base Salary + Comprehensive Benefits

A leading transportation and mobility services organization is seeking an Operations Manager to oversee daily transit operations in the Sussex County area. This individual will play a key leadership role, managing frontline operations, supervising staff and operators, optimizing service delivery, and ensuring a safe, efficient, and customer-focused operation.

This is an excellent opportunity for a proven operations leader with experience in transportation, transit, logistics, fleet management, or a similar service-driven environment.

What You'll Do

• Lead and supervise daily operations, including operators, dispatch personnel, and frontline supervisors
• Manage employee performance, coaching, development, and accountability
• Oversee operator scheduling, route coverage, and service delivery
• Monitor operational performance and identify opportunities for improvement
• Partner with maintenance teams to ensure vehicles are available and service requirements are met
• Investigate accidents, incidents, and operational disruptions as needed
• Coordinate with safety and training teams to ensure compliance and achievement of safety objectives
• Address employee concerns, performance issues, and operational challenges
• Support hiring, onboarding, and workforce planning efforts
• Serve as the operational leader in the absence of the General Manager

Qualifications

• High school diploma or GED required
• 3+ years of supervisory or management experience
• Experience within public transit, transportation, fleet operations, logistics, distribution, or a similar operational environment preferred
• Strong knowledge of scheduling, workforce management, and service operations
• Experience handling employee relations, coaching, and performance management
• Strong communication and problem-solving skills
• Proficiency with Microsoft Office, including Excel and Word
• Class B CDL with Passenger and Air Brake endorsements preferred, or ability to obtain
• Ability to work flexible hours and respond to operational needs as required

Compensation & Benefits

• Base Salary: $64,000 - $75,000
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Life insurance
• Short-term disability coverage
• Voluntary long-term disability coverage
• Minimum two weeks of vacation
• Five sick days annually
• Twelve paid holidays (including floating holidays)

Ideal Backgrounds

We are interested in candidates with leadership experience from:

• Public transit
• Paratransit
• School transportation
• Fleet operations
• Logistics and distribution
• Bus operations
• Transportation management
• Municipal services
• Service operations environments with large hourly workforces