Transportation Operations & Customer Support Specialist

LE025 Scott Petroleum, Inc.; United States; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly wage

Benefits package

Job summary

Scott Petroleum is seeking a Transportation Customer Service Representative to support the Transportation Manager and Dispatchers with order processing, data entry, and documentation. The role requires maintaining accurate transportation records and clear communication across divisions and drivers.

You will manage daily order intake, verify information, and assist with routine driver communications. The position emphasizes teamwork, professionalism, and a customer-first approach in a fast-paced

Qualifications

• High school diploma or equivalent preferred.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Strong attention to detail and commitment to accurate data entry.
• Proficiency with computers and company software systems.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to communicate effectively with drivers, Dispatchers, Managers, CSRs, and other departments.
• Ability to work independently while functioning as part of the Transportation team

Responsibilities

• Assist with the daily flow of information and order processing.
• Enter transportation and fuel delivery orders accurately and timely.
• Verify order information is complete before processing.
• Maintain and update open transportation orders with the Transportation Manager and Dispatchers.
• Communicate order changes, delivery status and other information between Dispatch, Divisions, and personnel.
• Assist Dispatchers with routine driver communications as directed.
• Track outstanding or incomplete orders and follow up for missing information.
• Maintain records of loads, deliveries, inventory information, and transportation activity.
• Provide general administrative support to the Transportation Manager and Dispatchers as needed.
• Organize, scan, and file transportation paperwork and supporting documentation.
• Review incoming paperwork for completeness and route to the appropriate person/department.
• Maintain organized electronic and physical transportation records.
• Identify missing documentation and follow up with the appropriate personnel.
• Ensure transportation records are easily retrievable when needed.
• Serve as an additional communication link between Transportation and Divisions.
• Respond to routine questions regarding orders and delivery status; escalate when needed.
• Maintain professional and timely communication with internal and external customers.
• Support a customer-first culture while balancing needs with efficiency.
• Escalate delivery issues, inventory concerns, order discrepancies, or other problems as appropriate.

Skills

Organization

Time management

Written and verbal communication

Data entry accuracy

Computers & software

Interdepartmental communication

Independent work

Education

High school diploma

Job description

Scott Petroleum is seeking a Transportation Customer Service Representative to support the Transportation Manager and Dispatchers with order processing, data entry, and documentation. The role requires maintaining accurate transportation records and clear communication across divisions and drivers.

You will manage daily order intake, verify information, and assist with routine driver communications. The position emphasizes teamwork, professionalism, and a customer-first approach in a fast-paced