Transportation Customer Service Representative - Greenwood, MS

LE025 Scott Petroleum, Inc.; United States; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly wage

Benefits package

Job summary

Scott Petroleum is seeking a Transportation Customer Service Representative to support the Transportation Manager and Dispatchers with order processing, data entry, and documentation. The role requires maintaining accurate transportation records and clear communication across divisions and drivers.

You will manage daily order intake, verify information, and assist with routine driver communications. The position emphasizes teamwork, professionalism, and a customer-first approach in a fast-paced

Qualifications

• High school diploma or equivalent preferred.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Strong attention to detail and commitment to accurate data entry.
• Proficiency with computers and company software systems.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to communicate effectively with drivers, Dispatchers, Managers, CSRs, and other departments.
• Ability to work independently while functioning as part of the Transportation team

Responsibilities

• Assist with the daily flow of information and order processing.
• Enter transportation and fuel delivery orders accurately and timely.
• Verify order information is complete before processing.
• Maintain and update open transportation orders with the Transportation Manager and Dispatchers.
• Communicate order changes, delivery status and other information between Dispatch, Divisions, and personnel.
• Assist Dispatchers with routine driver communications as directed.
• Track outstanding or incomplete orders and follow up for missing information.
• Maintain records of loads, deliveries, inventory information, and transportation activity.
• Provide general administrative support to the Transportation Manager and Dispatchers as needed.
• Organize, scan, and file transportation paperwork and supporting documentation.
• Review incoming paperwork for completeness and route to the appropriate person/department.
• Maintain organized electronic and physical transportation records.
• Identify missing documentation and follow up with the appropriate personnel.
• Ensure transportation records are easily retrievable when needed.
• Serve as an additional communication link between Transportation and Divisions.
• Respond to routine questions regarding orders and delivery status; escalate when needed.
• Maintain professional and timely communication with internal and external customers.
• Support a customer-first culture while balancing needs with efficiency.
• Escalate delivery issues, inventory concerns, order discrepancies, or other problems as appropriate.

Skills

Organization

Time management

Written and verbal communication

Data entry accuracy

Computers & software

Interdepartmental communication

Independent work

Education

High school diploma

Job description

Our commitment to integrity, service, excellence, and teamwork drives us to deliver high-quality fuel solutions and exceptional customer experiences.

Job Description The Transportation Customer Service Representative is responsible for providing administrative and operational support to the Transportation Manager and Dispatchers.

This position will assist with the daily flow of information, order processing, inventory reporting, communication, and documentation necessary to support an efficient and organized Transportation Department.

The Transportation CSR will work closely with the Transportation Manager, Dispatchers, Division personnel, drivers, and other departments to help ensure transportation orders and related information are processed accurately and timely.

Key Responsibilities:

• Team: Promote a positive work environment founded upon Professionalism, Consistency, Respect, and Improvement.
• Maintain a team-oriented approach and assist the Transportation Manager and Dispatchers with daily departmental needs.
• Build and maintain positive working relationships with Division Managers, CSRs, drivers, and other departments.
• Promote clear and consistent communication between the Transportation Department and Divisions.
• Assist with maintaining consistent transportation procedures and documentation.

Transportation & Operations Responsibilities:

• Review inventory information for completeness and communicate missing or unusual readings to the appropriate personnel.
• Enter transportation and fuel delivery orders accurately and timely.
• Verify that necessary order information has been received before orders are processed.
• Assist the Transportation Manager and Dispatchers with maintaining and updating open transportation orders.
• Communicate order information, changes, delivery status, and other relevant information between Dispatch, Divisions, and appropriate personnel.
• Assist Dispatchers with routine communications to drivers as directed.
• Help track outstanding or incomplete orders and follow up with the appropriate Division or department when additional information is needed.
• Assist with maintaining accurate records of loads, deliveries, inventory information, and transportation activity.
• Provide general administrative support to the Transportation Manager and Dispatchers as needed.

Documentation & Recordkeeping:

• Organize, scan, and file transportation paperwork and supporting documentation.
• Review incoming paperwork for completeness and route it to the appropriate person or department.
• Maintain organized electronic and physical transportation records.
• Assist with identifying missing documentation and following up with the appropriate personnel.
• Help ensure transportation records are maintained consistently and can be easily retrieved when needed.

Communication & Customer Service:

• Serve as an additional point of communication between the Transportation Department and company Divisions.
• Respond to routine questions regarding transportation orders and delivery status or direct questions to the appropriate Dispatcher or Transportation Manager.
• Maintain professional and timely communication with internal and external customers.
• Support a “customer first” culture while balancing customer needs with transportation efficiency and operational requirements.
• Escalate delivery issues, inventory concerns, order discrepancies, or other operational problems to the Transportation Manager or Dispatcher as appropriate.

Qualifications:

• High school diploma or equivalent preferred.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Strong attention to detail and commitment to accurate data entry.
• Proficiency with computers and company software systems.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to communicate effectively with drivers, Dispatchers, Managers, CSRs, and other departments.
• Ability to work independently while functioning as part of the Transportation team

Position and Benefits:

• Full-time Competitive hourly wage.
• Competitive benefits package.

Scott Petroleum is an equal-opportunity employer, and we welcome candidates of all backgrounds to apply.

Join our team and play a key role in providing exceptional service to our valued customers.

Together, we drive progress and reliability.

It is the policy of Scott Petroleum not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Scott Petroleum Corporation was founded as Scott Butane in 1935 by Solon A Scott Sr. as a distributor of liquefied petroleum gas based in Itta Bena, Mississippi.

In 2021, Scott Petroleum was acquired by C&S Fuels, LLC., an Arkansas-based company that is part of the esteemed Conner & Stewart family of businesses.

This acquisition further solidified Scott Petroleum’s position in the industry and opened up new avenues for growth and collaboration.

Currently, Scott Petroleum Corporation proudly employs over 500 dedicated professionals and operates an extensive network of 47 bulk plants across Mississippi, Arkansas, and Louisiana.

The company has earned a reputation as a trusted and reliable distributor of various energy products, including gasoline, diesel, propane, Jet-A fuel, and lubricants.

Additionally, Scott Petroleum operates a cutting-edge biodiesel refinery and fuel terminal in Greenville, Mississippi, showcasing its commitment to sustainable energy solutions.

Scott Petroleum also manages seven convenience stores (C-stores) in Mississippi and Arkansas, providing a convenient retail experience for its customers.

Moreover, the company operates a feed mill in Hindsville, Arkansas, expanding its reach into the agricultural sector.