Transportation Operations Coordinator (Customer Onsite)

Expeditors; Ellenwood (GA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Paid Vacation & Holidays

Medical Health Plan

Life Insurance

Employee Stock Purchase Plan

Training & Development Program

Growth opportunities

Job summary

Expeditors in the United States is seeking a Transportation Operations Coordinator to ensure smooth logistics by coordinating carriers, facilities, and service providers to meet KPIs and OTIF.

You will build strong customer relationships, analyze transportation costs, and drive performance through data analytics and collaboration with warehouses, freight forwarders, and internal teams.

Qualifications

• Bachelor's degree or equivalent working experience.
• 1–2 years experience in supply chain, logistics or transportation.
• Experience with ERP/TMS/WMS systems.
• Knowledge of international shipping regulations and customs procedures.
• Strong communication and analytical skills.

Responsibilities

• Build customer relationships and provide excellent customer service.
• Identify issues impacting customer satisfaction and implement solutions.
• Coordinate with customers, 3pls, carriers, warehouses, and other stakeholders to meet KPIs (OTIF).
• Arrange transportation considering cost, transit time, and mode; coordinate with freight forwarders and carriers.
• Drive carrier and service provider performance for hub and spoke locations.
• Monitor inbound and outbound deliveries and resolve bottlenecks in shipping and receiving processes.

Skills

Communication

Negotiation

Analytical mindset

Typing

Education

Bachelor's degree or equivalent working experience

Tools

ERP systems

Transportation Management System (TMS)

Warehouse Management System (WMS)

Job description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Summary:

The Transportation Operations Coordinator is responsible for ensuring the smooth operation of our logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities. Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
• Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses, and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e OTIF
• Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required
• Drive carrier and service provider performance for the Hub and Spoke locations
• Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management
• Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location
• Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise
• Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address any issues or concerns promptly
• Acts as a liaison between Google's warehouse vendor and carrier
• Support domestic and international shipments as well as ensuring Google's partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention
• Monitor inbound and outbound deliveries ensuring it reaches destination as requested
• Proactively approach and resolve bottlenecks in the shipping and receiving processes
• Develop and monitor carrier KPIs and metrics for transportation analysis
• Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs

Qualifications

Experience & Qualifications Requirements:

• Bachelor's degree or equivalent working experience
• 1-2 years experience in supply chain, logistics and or transportation (preferred)
• Experience in logistics software and systems, such as ERP systems, transportation management systems (TMS), and warehouse management systems (WMS).
• Knowledge of international shipping regulations and customs procedures
• Effective communication and negotiation skills
• Analytical mindset with the ability to interpret data and make informed decisions
• Ability to type 45wpm

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus