Transportation Operations Coordinator Customer Onsite

Expeditors; Ellenwood (GA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid vacation

Health plan

Life Insurance

Employee Stock Purchase Plan

Training and development program

Growth opportunities

Referral bonus

Job summary

Expeditors in the United States seeks a Transportation Operations Coordinator to drive carrier performance and coordinate processes across carriers, 3pls, and warehouses. You will ensure efficient transportation by analyzing customer needs and selecting cost-effective shipping methods.

You will serve as a liaison across internal teams and external vendors, monitor KPIs, resolve bottlenecks, and provide data-driven insights to improve operational efficiency and service levels.

Qualifications

• Bachelor's degree or equivalent working experience.
• 1-2 years experience in supply chain, logistics and or transportation.
• Experience with ERP, TMS, and WMS software.
• Knowledge of international shipping regulations and customs procedures.
• Strong communication and negotiation skills.
• Analytical mindset with data interpretation abilities.
• Type at least 45 wpm.

Responsibilities

• Build customer relationships and provide excellent customer service.
• Identify and address issues that may impact customer satisfaction and work on solutions.
• Coordinate with customers, 3pls, carriers, warehouses and other stakeholders to streamline the supply chain to meet KPIs and OTIF.
• Arrange transportation for shipments, considering cost, transit time, and mode of transport.
• Drive carrier performance for Hub and Spoke locations.
• Responsible for transportation management of warehouse inbound and outbound activities and capacity management.
• Support data collection and interpretation to improve transportation operational efficiency.
• Coordinate with multiple parties to resolve issues that arise.
• Serve as the main liaison for logistics inquiries with vendors and customers.
• Support domestic and international shipments and ensure carrier requirements are known.
• Monitor inbound and outbound deliveries to ensure destinations are reached as requested.
• Proactively resolve bottlenecks in shipping and receiving processes.
• Develop and monitor carrier KPIs and metrics for transportation analysis.
• Identify corrective actions for delivery issues and SOPs.

Skills

Communication skills

Analytical thinking

Data interpretation

Negotiation skills

Attention to detail

Education

Bachelor's degree or equivalent

Tools

ERP systems

Transportation Management System (TMS)

Warehouse Management System (WMS)

Job description

Job Description

Summary:

The Transportation Operations Coordinator is responsible for ensuring the smooth operation of our logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities. Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
• Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses, and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e OTIF
• Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required
• Drive carrier and service provider performance for the Hub and Spoke locations
• Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management
• Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location
• Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise
• Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address any issues or concerns promptly
• Acts as a liaison between Google’s warehouse vendor and carrier
• Support domestic and international shipments as well as ensuring Google’s partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention
• Monitor inbound and outbound deliveries ensuring it reaches destination as requested
• Proactively approach and resolve bottlenecks in the shipping and receiving processes
• Develop and monitor carrier KPIs and metrics for transportation analysis
• Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs

Qualifications:

Qualifications

Experience & Qualifications Requirements:

• Bachelor's degree or equivalent working experience
• 1-2 years experience in supply chain, logistics and or transportation (preferred)
• Experience in logistics software and systems, such as ERP systems, transportation management systems (TMS), and warehouse management systems (WMS).
• Knowledge of international shipping regulations and customs procedures
• Effective communication and negotiation skills
• Analytical mindset with the ability to interpret data and make informed decisions
• Ability to type 45wpm

Additional Information

• Expeditors offers excellent benefits:
• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus