Customer Service Agent

Expeditors; Nogales (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

A global logistics company in Nogales seeks a professional to manage the export department. The role involves ensuring the smooth flow of freight, accurate data entry, and maintaining customer relationships. Ideal candidates are proactive with strong organizational and interpersonal skills, fluent in English, and familiar with logistics processes. This position emphasizes compliance with company policies while delivering excellent customer service.

Qualifications

• Strong organizational skills to ensure timely processes.
• Fluency in English for effective communication.
• Proficiency in Excel and Word.

Responsibilities

• Ensure smooth and timely freight process flow.
• Accurate and timely data entry into operational systems.
• Track and trace Transcon files and reporting.
• Interact with customers to meet service standards.
• Maintain good relationships with suppliers.

Skills

Pro-active, strong organizational skills

Good computer skills (Excel, Word)

Fluent in English

Effective interpersonal skills

Positive and willing to help attitude

Job description

Overview

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Export Department

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Meet compliance at all times
• Network communications, timely responses to emails and requests
• Meet KPI standards in accordance with Company policy
• Understand customers procedures and maintain updated internal DLSOPs
• Meet KPI standards in accordance with the Company’s procedures
• Network communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Knowledge

• Expeditors’ Company Policies and Procedures
• Basic local regulatory knowledge for compliance
• Global Logistics Industry knowledge

Qualifications

Skills

• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word)
• Fluent in English
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Positive and willing to help attitude

Additional Information

All your information will be kept confidential according to EEO guidelines.