Logistics Coordinator – Customs Brokerage

Expeditors; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation

Holiday and Sick Time

Health Plan

Life Insurance

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Training and Development Program

Job summary

Expeditors in Charlotte, NC is seeking a Logistics Coordinator in Customs Brokerage to identify customer transportation needs and ensure timely, compliant movement of freight and information.

You will coordinate customs clearance, process documentation, book shipments, monitor status, and communicate with customers, providers, and authorities.

A customer-focused mindset, strong attention to detail, and proactive problem solving are essential to meet KPIs and support uninterrupted supply chains.

Qualifications

• Familiarity with import/export documentation and regulatory requirements.
• Experience in customs brokerage or global logistics operations is preferred.
• Strong communication and organizational skills with attention to accuracy.

Responsibilities

• Receive, review, prepare, and process transportation, customs, and regulatory docs.
• Prepare and submit customs entries ensuring regulatory compliance.
• Coordinate transportation orders, freight bookings, and shipment scheduling.
• Monitor shipment status and clearances; communicate updates to customers.
• Enter and maintain shipment data in operating systems; dispatch freight timely.
• Build and maintain relationships with customers and service providers.
• Ensure compliance with internal policies and government regulations.
• Meet KPIs and identify opportunities for operational improvement.

Skills

Customs brokerage knowledge

International transportation

Customer service

Documentation proficiency

Attention to detail

Excel

Communication skills

English fluency

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Position Summary

The Logistics Coordinator in the Customs Brokerage department is responsible for identifying and understanding customer transportation needs while ensuring the timely, accurate, and compliant movement of freight and information. This role serves as a critical link between customers, transportation providers, government agencies, and the Expeditors network, coordinating customs clearance activities and transportation services to support uninterrupted supply chains. Success in this role requires a customer-focused mindset, strong attention to detail, problem-solving abilities, and excellent communication skills.

Key Responsibilities

• Receive, review, prepare, and process transportation, customs, and regulatory documentation, including house and master air waybills, commercial invoices, and customs entry documents.
• Prepare and submit customs entries while ensuring compliance with import/export regulations, customer requirements, and company procedures.
• Coordinate transportation orders, freight bookings, and shipment scheduling to ensure timely movement of freight.
• Monitor shipment status and customs clearances, proactively communicating updates and resolving issues with customers and service providers.
• Accurately enter, update, and maintain shipment and customs information in company operating systems.
• Dispatch freight in a timely manner to prevent disruptions within customers’ supply chains.
• Communicate effectively with customers, vendors, airlines, trucking companies, customs authorities, and the global Expeditors network through email, phone, instant messaging, and in-person interactions.
• Review and monitor operational reports to understand performance, identify opportunities for improvement, and support department objectives.
• Execute customer invoicing accurately according to customer SOPs, rate agreements, tariffs, and company procedures.
• Build and maintain strong relationships with customers, transportation providers, and other business partners.
• Ensure all activities comply with internal policies, government regulations, customs requirements, and customer-specific procedures.
• Meet or exceed established key performance indicators (KPIs) supporting departmental, branch, product, and company goals.
• Analyze challenges creatively, identify solutions, and take proactive action to resolve operational issues.
• Continuously seek process improvements and operational efficiencies within the department.
• Escalate issues, exceptions, and critical decisions to management according to established guidelines and procedures.

Qualifications

Minimum Qualifications

• Knowledge of customs brokerage, international transportation, freight forwarding, or global logistics operations.
• Understanding of import and export documentation requirements and regulatory compliance.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities with the capability to prioritize competing demands.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Fluent in English.

Desired Competencies

• Customer Focus
• Problem Solving and Critical Thinking
• Operational Excellence
• Compliance and Risk Awareness
• Collaboration and Teamwork
• Time Management and Reliability
• Continuous Improvement Mindset
• Adaptability and Learning Agility

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Please note, this opportunity does not sponsor work visas and has no relocation assistance. All your information will be kept confidential according to EEO guidelines.