Transportation Operations Coordinator

Vivalon; San Rafael (CA); On-site; USD 37,195 - 45,460; Full time

Job summary

Vivalon in Marin is seeking a Transportation Operations Coordinator to support daily transportation services. You will coordinate dispatch, adjust routes, maintain logs, and prepare reports to improve efficiency and quality.

The role requires strong multitasking, leadership, and real-time decision making to guide drivers and liaise with partners and guardians. The position offers on-site work in San Rafael with competitive hourly compensation and a comprehensive benefits package.

Qualifications

• Experience in scheduling, dispatch, or a similar operational environment; transportation industry experience is preferred.
• Proficiency with dispatch and scheduling software, along with a solid understanding of dispatch procedures, is preferred.
• Demonstrated ability to provide leadership and direction to team members as needed.
• Knowledge of compliance requirements related to internal policies and federal, state, and local regulations.
• Ability to assess client needs, staff availability, and real-time conditions to make informed decisions and provide clear instructions to drivers.
• Excellent judgment and adaptability in a fast-paced, dynamic environment.
• Strong multitasking skills with the ability to coordinate across multiple individuals while maintaining accuracy and attention to detail.

Responsibilities

• Coordinate dispatch communications and route adjustments to support service efficiency.
• Maintain queue logs and prepare operational reports for leadership review.
• Facilitate communication between drivers, agency partners, program staff, and client guardians to ensure smooth operations.
• Monitor real-time conditions (traffic, routing) and make informed decisions with clear driver instructions.
• Support compliance with internal policies and applicable federal, state, and local regulations.

Skills

Scheduling & Dispatch

Leadership

Regulatory Compliance

Real-time Decision Making

Multitasking

Communication

Tools

Dispatch Software

Job description

Description

Vivalon is a Marin-based nonprofit that has proudly served the community for over 71 years. Recognized 10 times as one of the Best Places to Work in the North Bay, we are committed to fostering a supportive, inclusive, and mission-driven workplace culture.

We are seeking a Transportation Operations Coordinator to support the daily operations of Vivalon’s Transportation Services. This role plays a key part in ensuring smooth communication between drivers, agency partners, program staff, and client guardians. Some of the coordinator's duties will be making route adjustments, performing dispatch communications, maintaining queue logs, and preparing operational reports to support service efficiency and quality.

Requirements

• Experience in scheduling, dispatch, or a similar operational environment; transportation industry experience is preferred.
• Proficiency with dispatch and scheduling software, along with a solid understanding of dispatch procedures, is preferred.
• Demonstrated ability to provide leadership and direction to team members as needed.
• Knowledge of compliance requirements related to internal policies and federal, state, and local regulations.
• Ability to assess client needs, staff availability, and real-time conditions (e.g., traffic, routing) to make informed decisions and provide clear instructions to drivers.
• Excellent judgment and adaptability in a fast-paced, dynamic environment.
• Strong multitasking skills with the ability to coordinate across multiple individuals while maintaining accuracy and attention to detail.

Compensation And Benefits

• $27 - $33/hour depending on experience.
• We offer a comprehensive benefits package that includes medical, dental, vision, chiropractic, life, retirement, paid time off, and holidays, and more.