Transportation Coordinator (PT, Days)

Connections Health Solutions; Kirkland (WA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401k with match

PTO (160 hours)

HSA

Flexible Spending Accounts

Life insurance

Employee assistance program

Job summary

Connections Health Solutions in Kirkland, WA, seeks a Transportation Coordinator to organize and schedule non-emergent transportation for voluntary individuals to medical facilities and the community. You will coordinate with individuals, drivers, and care teams to ensure timely, safe, and compliant transport and supervise Transport Drivers.

This role requires a High School Diploma or equivalent, a valid driver’s license with a clean record, and at least 2 years in transportation scheduling or

Qualifications

• High School Diploma or equivalent
• Valid Driver's license with a clean driving record
• Age 21+
• 2+ years experience in transportation scheduling/logistics
• Must follow HIPAA guidelines and company policies

Responsibilities

• Coordinate and schedule transportation services based on individual needs and program requirements
• Communicate transportation details clearly to individuals, families, drivers, and care teams
• Monitor daily transportation operations to ensure on-time pickups and drop-offs
• Supervise Transport Drivers, providing direction and feedback
• Maintain accurate records in scheduling software/logs
• Troubleshoot scheduling conflicts or vehicle issues promptly
• Collaborate with external vendors and internal departments
• Ensure safety standards and company policies are followed
• Track recurring transportation needs and manage standing orders
• Support data collection for reporting (mileage, costs, missed appointments)
• Complete patient transports as needed as a backup to the Transport Driver
• Perform other duties as assigned

Skills

Organizational skills

Multitasking

Communication

Customer service

Calm under pressure

Problem solving

Education

High School Diploma

Associate's degree preferred

Tools

Scheduling software

Job description

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

What You'll Do

The Transportation Coordinator is responsible for organizing and scheduling non-emergent transportation services for voluntary individuals to and from medical facilities and to the community. This role ensures timely, safe, and efficient coordination of transportation while maintaining clear communication with individuals, transportation providers, and internal staff. The Transportation Coordinator also supervises Transport Drivers, ensuring they adhere to safety protocols, scheduling expectations, and service standards.

• Coordinate and schedule transportation services based on individual needs and program requirements.
• Communicate transportation details clearly to individuals, families, drivers, and care teams.
• Monitor daily transportation operations to ensure all pickups and drop-offs are completed on time.
• Supervise Transport Drivers, providing direction, support, and performance feedback as needed.
• Maintain accurate records in scheduling software or logs, including trip details and any delays or changes.
• Troubleshoot and resolve scheduling conflicts, vehicle issues, or individual concerns promptly.
• Collaborate with external vendors and internal departments to optimize transportation logistics.
• Ensure compliance with safety standards, HIPAA guidelines, and company policies.
• Track recurring transportation needs and proactively manage standing orders and follow-ups.
• Support data collection for reporting purposes (e.g., mileage, costs, missed appointments).
• Completes patient transports as needed as a backup to the Transport Driver.
• Performs all other duties as assigned.

What You'll Bring

• High School Diploma or equivalent
• Valid Driver's license with a clean driving record. No suspensions or revocations of driver's license in the last three years.
• At least 21 years of age
• 2+ years of experience in transportation scheduling, logistics, or administrative coordination
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Must be able to perform Safe Clinch patient restraint techniques
• Ability to remain calm and solution-oriented in a fast-paced environment
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

It Would Be Great If You Had

• Associate’s degree preferred
• Familiarity with geographic areas served and transportation safety standards is a plus

What We Offer

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All Employees (Pool, Part-time And Full-time)

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

Actual compensation is based on relevant experience, education, internal equity, and budget.

Kirkland, Washington Pay Range

$22.02 - $27.89 USD

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.