Operations Coordinator

Cargomatic; Bloomington (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability coverage

HSA-eligible plans

Flexible spending accounts

Employee Assistance Program

Job summary

Cargomatic in Bloomington, CA is hiring for a full-time Operations Support role. This onsite position runs Monday–Friday, 8:00 AM – 4:30 PM, focusing on daily terminal and delivery operations, coordinating drivers and dock activity, and ensuring on-time pickup and delivery performance.

You will provide high‑level customer and driver support, maintain driver records, track shipments, and support continuous improvement initiatives through weekly meetings.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer support and customer satisfaction.
• Ability to think quickly and solve problems in real time.
• Ability to learn quickly and adapt to new tools, systems, and processes.
• Intermediate to advanced Microsoft Excel.
• Strong analytical, organizational, and problem-solving skills.
• Able to work in a fast-paced environment with shifting priorities.
• Ability to prioritize tasks with urgency.

Responsibilities

• Provide high-level customer service and operational support.
• Coordinate with drivers and dock supervisors during daily operations.
• Ensure on-time pickup and delivery performance.
• Maintain accurate driver records including times, routes, and special handling instructions.
• Track and trace shipments to meet service expectations.
• Attend weekly operations meetings and support continuous improvement initiatives.
• Manually build jobs when required and input rate adjustments.
• Oversee pickup dispatch management and B2B/B2C assignments.
• Provide ETAs for key customer accounts as requested.

Skills

Communication

Customer support

Problem solving

Excel

Organizational skills

Adaptability

Prioritization

Job description

Full-Time

Day Shift | Monday–Friday, 8:00 AM – 4:30 PM

Compensation Range: $25 – $30 per hour

• Cargomatic is revolutionizing the transportation industry
• Founded in 2013, we power local freight through the first and largest digital marketplace for local trucking
• Our AI-enabled platform uses real-time data to match shippers with available drivers, improving efficiency across the supply chain
• Recognized as a Built In Best Places to Work, reflecting our people-first culture and commitment to growth, collaboration, and impact

Bloomington, CA (Onsite)

About Cargomatic

• Cargomatic is revolutionizing the transportation industry
• Founded in 2013, we power local freight through the first and largest digital marketplace for local trucking
• Our AI-enabled platform uses real-time data to match shippers with available drivers, improving efficiency across the supply chain
• Recognized as a Built In Best Places to Work, reflecting our people-first culture and commitment to growth, collaboration, and impact

About The Role

• Support daily terminal and delivery operations in a fast‑paced environment
• Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams
• Ensure smooth dock launches and high levels of on‑time pickup and delivery performance
• Provide consistent, high-quality customer and driver support
• This role is onsite in Bloomington, CA and aligned to standard weekday business hours

What You’ll Do

• Provide high‑level customer service and operational support
• Support drivers and serve as a primary point of contact during daily operations
• Coordinate with dock supervisors to ensure successful daily dock launches
• Lead and coordinate drivers to maintain on‑time pickup and delivery performance
• Maintain accurate driver records, including times, routes, and special handling instructions
• Manage KPIs, open job reports, and daily POD reconciliation
• Oversee pickup dispatch management, including B2B and B2C assignments
• Support key customer accounts and provide ETAs as requested
• Manually build jobs when required and input rate adjustments
• Track and trace shipments to ensure service expectations are met
• Provide ad‑hoc delivery and pickup coverage as needed
• Attend weekly operations meetings and support continuous improvement initiatives

Required Qualifications

• Strong written and verbal communication skills
• Demonstrated experience in customer support and customer satisfaction
• Ability to think on your feet and problem‑solve in real time
• Ability to learn quickly and adapt to new tools, systems, and processes
• Intermediate to advanced working knowledge of Microsoft Excel
• Strong analytical, organizational, and problem‑solving skills
• Comfort working in a fast‑paced environment with shifting priorities
• Ability to prioritize tasks and operate with a strong sense of urgency

Preferred Qualifications

• Previous dispatch, transportation, or logistics experience
• Bilingual in Spanish

Benefits & Perks

• Medical, dental, and vision coverage with multiple plan options, including HSA‑eligible plans
• Company‑paid life insurance and short‑and‑long‑term disability coverage
• Flexible spending accounts and dependent care savings options
• Employee Assistance Program with confidential counseling, legal, and financial resources
• Wellness programs and benefit advocacy support

Equal Opportunity Employer

• Cargomatic is an equal opportunity employer
• We celebrate diversity and are committed to creating an inclusive environment for all employees