Transportation Dispatcher — Flexible Shifts & Route Coordination

RydeTrans; Hayward (CA); On-site; USD 63,326,000 - 85,676,000; Full time

Benefits offered by this job

Medical benefits

Vision and dental

Life insurance

Team environment

Job summary

RydeTrans in Hayward, CA is seeking a dispatcher to ensure routes are covered and drivers receive timely instructions throughout the day.

You will respond to customer inquiries, coordinate trips, and support the operations team in a fast-paced environment. This full-time, non-exempt role requires flexibility, DOT awareness, and a focus on safety.

Joining RydeTrans means contributing to a growing transportation provider that serves schools, healthcare, and public agencies.

Qualifications

• Must have a valid Class C License for at least three years.
• Knowledge of two-way radio/Nextel/Walkie talkie or push to talk system.
• Preferably an Associate's or equivalent experience.
• Scheduling software.
• Microsoft Office skills.
• Para transit or fixed route experience as a dispatcher preferred.
• This position is subject to Department of Transportation (DOT) regulations.

Responsibilities

• Responds to customer inquiries and needs in a timely manner. Serves as intake person for customer complaints/commendations.
• Resolves on the road problems
• Processes trip reassignments, route openings, insertions, extensions, etc. and issue resolutions
• Authorizes trips outside of regular services when necessary
• Schedule alternative rides for passengers to resolve service issues
• Uses various computer systems to retrieve schedule information as well as other pertinent information. Uses reference material to quickly and accurately determine the best method to assist client.
• Provides excellent customer service to our clients, passengers and drivers
• Completes a variety of daily reports and clerical duties including but not limited to accident reports and incident reports.
• Answers and directs business calls to appropriate personnel
• Monitor drivers to minimize non-revenue payroll hours.
• Communicate route problems to appropriate personnel for review.
• Comply with all safety regulations.
• Window dispatch functions including but not limited to: collect and reconcile fares, reconcile lunch breaks, etc., during driver check out process
• May periodically be required to operate a revenue service vehicle

Job description

RydeTrans in Hayward, CA is seeking a dispatcher to ensure routes are covered and drivers receive timely instructions throughout the day.

You will respond to customer inquiries, coordinate trips, and support the operations team in a fast-paced environment. This full-time, non-exempt role requires flexibility, DOT awareness, and a focus on safety.

Joining RydeTrans means contributing to a growing transportation provider that serves schools, healthcare, and public agencies.