Dispatch Specialist: Real‑Time Route & Driver Support (Hayward)

Comrise; Hayward (CA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

401K match 4% after 6 months

10 days PTO per year

Medical, vision, dental insurance with various plan options

Job summary

A logistics company in Hayward, CA seeks a skilled Dispatch Specialist to manage delivery routes and support drivers. The ideal candidate should possess a high school diploma and have experience in dispatch or logistics. Responsibilities include real-time driver support, route management, and performance monitoring. The role requires excellent communication skills and a proactive approach to problem-solving. This full-time role offers competitive pay and requires a willingness to conduct field ride-alongs.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree is a plus.
• Proven experience in dispatch, logistics, or fleet coordination role.
• Exceptional communication and interpersonal skills under pressure.
• Strong problem-solving abilities with proactive issue identification.
• Ability to analyze data and driver metrics for improvement.

Responsibilities

• Schedule and dispatch DSPs and drivers to assigned routes.
• Provide live support to drivers, assisting with issues during deliveries.
• Monitor driver performance and train drivers on best practices.
• Proactively contact drivers and DSPs to resolve delivery issues.
• Conduct ride-alongs with drivers for delivery monitoring.

Skills

Exceptional communication skills

Strong problem-solving abilities

Tech-savvy with dispatch software

Ability to analyze data

Highly organized and multitasking

Education

HS diploma or equivalent

Associate or Bachelor's degree

Tools

Dispatch software

Communication tools (softphones, SMS)

Job description

A logistics company in Hayward, CA seeks a skilled Dispatch Specialist to manage delivery routes and support drivers. The ideal candidate should possess a high school diploma and have experience in dispatch or logistics. Responsibilities include real-time driver support, route management, and performance monitoring. The role requires excellent communication skills and a proactive approach to problem-solving. This full-time role offers competitive pay and requires a willingness to conduct field ride-alongs.