Transportation Dispatch Supervisor

Three Rivers Community Action, Inc.; Plainview (MN); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Generous paid time off

Health insurance

Retirement match

Job summary

Three Rivers Community Action, Inc. is hiring a Transportation Dispatch Coordinator in Plainview, MN. This full-time role leads Customer Service Specialists, coordinates daily dispatch operations, and ensures dependable transportation services for the communities served.

The position emphasizes leadership, communication, and organization to manage staffing, schedules, and service quality during dispatch hours with on-call rotation involvement.

Qualifications

• Experience managing or supervising employees (3–5 years).
• Leadership and communication skills essential for dispatch teams.
• Strong organization and ability to adapt to changing priorities.
• Proven problem-solving and customer service focus.
• Proficient computer skills including Microsoft Office.

Responsibilities

• Supervise, train, coach, and support dispatchers.
• Recruit and schedule new staff to maintain coverage.
• Lead daily dispatch operations and resolve staffing, service, and customer concerns.
• Develop procedures and provide ongoing training for dispatch processes.
• Monitor call volume, manifests, and service needs.
• Approve timesheets and complete administrative reports.
• Respond to customer concerns and transportation emergencies.
• Foster a positive team environment with strong customer service.

Skills

Leadership

Communication

Organization

Problem-solving

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Three Rivers Community Action, Inc. is hiring a Transportation Dispatch Coordinator in Plainview, MN. This full-time role leads Customer Service Specialists, coordinates daily dispatch operations, and ensures dependable transportation services for the communities served.

The position emphasizes leadership, communication, and organization to manage staffing, schedules, and service quality during dispatch hours with on-call rotation involvement.