Transportation Dispatch Specialist - Driver & Customer Solutions

Equiliem; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

Life Insurance

Matching 401(k)

Commuter Benefits

Employee Discounts & Rewards

Payroll Payment Options

Job summary

Equiliem is seeking a dispatcher to field inbound calls from drivers and customers, relay issues to management, and resolve fare discrepancies. The role involves assigning trips, reporting, and supporting multiple departments with reports.

Ideal candidates have prior dispatch or transportation experience, strong communication, and problem-solving skills. A customer-service mindset with patient, courteous interaction is essential.

Qualifications

• Previous experience as a dispatcher or similar role is required.
• Experience in customer service is required.
• Experience with cloud-based dispatch systems is a plus.
• Experience dispatching for a transportation company is a plus.

Responsibilities

• Field inbound calls from drivers and customers.
• Communicate driver, customer, dispatching issues to upper management.
• Resolve fare issues between drivers and customers.
• Document complaints and report.
• Assign trips to drivers.
• Resolve issues regarding incentives/fast lane vouchers.
• Prepare reports for different departments or upper management.
• Provide clerical support when needed.

Skills

Dispatcher experience

Customer service

Cloud-based dispatch

Transportation dispatching

MS Office / Google Docs

Communication skills

Problem-solving

Conflict resolution

Tools

Cloud-Based Dispatch system

MS Office

Google Docs

Job description

Equiliem is seeking a dispatcher to field inbound calls from drivers and customers, relay issues to management, and resolve fare discrepancies. The role involves assigning trips, reporting, and supporting multiple departments with reports.

Ideal candidates have prior dispatch or transportation experience, strong communication, and problem-solving skills. A customer-service mindset with patient, courteous interaction is essential.