DISPATCHER

SUNRISE EXPRESS LTD.; Grand Island (NE); On-site; USD 40,000 - 62,000; Full time

Job summary

SUNRISE EXPRESS LTD. in Grand Island, NE is seeking a Dispatcher to coordinate freight movements and act as the primary contact for drivers and customers. You will assign vehicles, track shipments, and ensure timely delivery while aligning with customer preferences.

The ideal candidate should have 2+ years in transportation, strong organizational skills, proficient computer use, and excellent communication and customer service abilities.

Qualifications

• 2+ years experience in transportation or similar role.
• Ability to multi-task, schedule and coordinate delivery appointments.
• Proficiency with computers and basic software.
• Detail-oriented and concise in communication and records.
• Strong communication and customer service skills.

Responsibilities

• Assign vehicles and drivers according to trip length, purpose, freight, time requirements, and customer preference.
• Record departure times, destinations, cargo, and expected return times in writing and on the computer.
• Investigate overdue vehicles and determine resolution.
• Direct drivers via Qualcomm (EOBR), phone and direct communication.
• Coordinate with customers to expedite or locate missing, misrouted, delayed, or damaged merchandise.
• Establish efficient delivery or service routes.
• Book freight and coordinate pickup/delivery conditions.
• Other duties as assigned.

Skills

Transportation experience

Multi-tasking

Computer skills

Attention to detail

Customer service

Job description

Description

The dispatcher is the designated point of contact for drivers and customers. This role is responsible for handling the logistics of freight movement while adhering to the preferences of the customer. We are looking for highly motivated candidates.

Position title

Dispatcher

Description

The dispatcher is the designated point of contact for drivers and customers. This role is responsible for handling the logistics of freight movement while adhering to the preferences of the customer. We are looking for highly motivated candidates.

Responsibilities

• Assign vehicles and drivers according to factors such as length and purpose of trip, freight or time requirements and preference of customer


• Record time of departure, destination, cargo, and expected time of return–written and computer input


• Investigate overdue vehicles


• Direct activities of the drivers by Qualcomm (EOBR), telephone and one-on-one communication


• Confer with customers to expedite or locate missing, misrouted, delayed, re-routed, or damaged merchandise


• Establish delivery or service routes


• Book freight and possibly conditions of pickups and deliveries


• Other responsibilities may be assigned as deemed necessary

Qualifications

• 2+ years experience in transportation preferred


• Ability to multi-task, schedule and coordinate delivery appointments


• Proficiency with computers


• Detail-oriented and concise


• Strong communication and customer service skills