Transportation Customer Service Rep - Shipments & Solutions

Hermann-Forwarding; South Brunswick (NJ); On-site; USD 17,000 - 23,000; Full time

Job summary

Hermann-Forwarding in Monmouth Junction, NJ, is seeking a Customer Service Representative to support transportation and warehousing operations. You will be the primary contact for clients, answering inquiries by phone, email, and chat, and ensuring shipments are tracked and updated promptly.

The role requires a high school diploma, 1+ year of customer service experience, strong communication and problem-solving skills, and the ability to work independently or in a team.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service experience.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team.

Responsibilities

• Respond promptly to client inquiries via phone, email, and chat.
• Track and monitor shipments to ensure timely delivery.
• Resolve issues and complaints in a timely manner.
• Collaborate with other departments to optimize transportation operations.
• Maintain accurate records of client interactions and transactions.

Skills

Communication

Interpersonal skills

Problem solving

Teamwork

Education

High school diploma or equivalent

Associate's or Bachelor's degree (preferred)

Tools

Microsoft Office

Customer service software

Job description

Hermann-Forwarding in Monmouth Junction, NJ, is seeking a Customer Service Representative to support transportation and warehousing operations. You will be the primary contact for clients, answering inquiries by phone, email, and chat, and ensuring shipments are tracked and updated promptly.

The role requires a high school diploma, 1+ year of customer service experience, strong communication and problem-solving skills, and the ability to work independently or in a team.