Transportation Customer Service Coordinator (3rd Shift) — Remote Potential

Penske; Reading (Berks County); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Associate Referral Program

Associate discounts

Job summary

Penske Logistics is seeking Transportation Customer Service Coordinators to support customers nationwide. You will monitor route status, manage call center communications, and use Penske systems to provide information.

This is a 3rd shift role (10pm–6:30am) on a 24/7 operation, with the possibility of remote work after training. Training on 1st shift 9am–3pm for 4–6 weeks.

Benefits include Paid Time Off, Medical, Dental and Vision Insurance, Life Insurance, 401K and Associate Referral Program.

Qualifications

• Previous customer service experience is required.
• High School diploma or equivalent required, Associate's/Bachelor's is preferred.
• Bilingual skills (Spanish) a plus.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Responsibilities

• Acts as the first line of contact for customer’s routine reporting requirements, providing the customer with status updates as needed
• Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods
• Answers and processes requests received through inbound calls and emails in a timely manner
• Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers
• Escalates all non-routine customer inquiries appropriately to solve operational issues
• Serves as the primary contact for data collection, audit, and reporting of various performance metrics
• Supports with root cause analysis, use of reporting tools, and Key Performance Indicators
• Other projects as assigned by

Skills

Customer service

Bilingual Spanish

Attendance

Education

High School Diploma or equivalent

Associates/Bachelor's preferred

Job description

Penske Logistics is seeking Transportation Customer Service Coordinators to support customers nationwide. You will monitor route status, manage call center communications, and use Penske systems to provide information.

This is a 3rd shift role (10pm–6:30am) on a 24/7 operation, with the possibility of remote work after training. Training on 1st shift 9am–3pm for 4–6 weeks.

Benefits include Paid Time Off, Medical, Dental and Vision Insurance, Life Insurance, 401K and Associate Referral Program.