TSS Lead Coordinator - 3rd Shift

Penske Logistics; Reading (Berks County); On-site; USD 55,000 - 70,000; Full time

Job summary

Penske Logistics in Reading, PA seeks a Lead Transportation Support Services Coordinator to provide day-to-day leadership, escalate issues, monitor workload, assign tasks, and train associates on the floor.

This role supports the TSS team, handles overflow customer issues for the Supervisor, and partners with management to ensure efficient transport operations and high service levels.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience required.
• 1–2 years in call center or trucking industry experience required.
• Strong analytical and problem-solving skills.
• Strong customer service orientation.
• Ability to develop a team.
• Strong written and verbal communication.
• Intermediate computer literacy.
• Self-starter; able to act independently and make decisions.
• Strong sense of urgency.
• Regular, predictable, full attendance required.
• Willingness to travel; background check and drug screening required.

Responsibilities

• Acting as subject matter expert to TSS Associates on the floor and perform TSS duties if necessary.
• Assist in mentoring new and existing TSS Associates and ensure junior Associates are seated with senior Associates as necessary.
• Assist Management in monitoring calls, perform quality audits, and carry out special requirements
• Provide follow up to internal and external customer requests through email and by phone
• Assist Supervisor in managing TSS Associates' breaks, lunches, work assignments, etc.
• Other duties and tasks assigned by supervisor or manager

Skills

Customer service

Call center experience

Analytical skills

Written communication

Verbal communication

Team development

Education

High School Diploma or equivalent

Job description

Position Summary

A Penske Lead Transportation Support Services Coordinator provides day-to-day support and first point of escalation for all TSS Associates. In addition to performing any of the tasks expected of a TSS Coordinator, they may also monitor workload levels, perform task assignments, assist management with specific needs, ongoing training of associates, and handle overflow customer issues for the Supervisor.

A Penske Lead Transportation Support Services Coordinator provides day-to-day support and first point of escalation for all TSS Associates. In addition to performing any of the tasks expected of a TSS Coordinator, they may also monitor workload levels, perform task assignments, assist management with specific needs, ongoing training of associates, and handle overflow customer issues for the Supervisor.

Schedule

Wednesday – Saturday 9:00pm - 7:30am (must be flexible to work other shifts as needed; supporting PTO coverage)

Responsibilities

• Acting as subject matter expert to TSS Associates on the floor and perform TSS duties if necessary
• Assist in mentoring new and existing TSS Associates and ensure junior Associates are seated with senior Associates as necessary.
• Assist Management in monitoring calls, perform quality audits, and carry out special requirements
• Provide follow up to internal and external customer requests through email and by phone
• Assist Supervisor in managing TSS Associates' breaks, lunches, work assignments, etc.
• Other duties and tasks assigned by supervisor or manager

Qualifications

• High School Diploma or equivalent required
• 1-2 years of previous customer service experience required
• 1-2 years of call center experience, dispatch, and/or other trucking industry experience required
• Must have strong analytical and problem-solving skills
• Strong customer service skills and must be customer oriented
• Ability to develop a team required
• Must have strong written and verbal communication
• Intermediate computer literacy required
• Must be a self-starter and be able to act independently and make decisions
• Must have a strong sense of urgency
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history), and drug screening are required.

Physical Requirements

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer

About Penske Logistics

Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.

Job Category: Administrative

Job Function: Administrative Support

Job Family: General Administration

Address: 100 Kachel Boulevard

Primary Location: US-PA-Reading

Employer: Penske Logistics LLC

Req ID: 2608450