3rd Shift TSS Lead Coordinator — Logistics Support

Penske; Reading (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Penske Logistics LLC in Reading, PA, seeks a Lead Transportation Support Services Coordinator to provide day-to-day support and first escalation for TSS Associates. You will monitor workload, assign tasks, assist management, and coach training while handling overflow customer issues for the Supervisor.

The 3rd shift runs Wednesday–Saturday, 9:00pm–7:30am, with a $1.00 per hour shift differential. Flexibility for PTO coverage and other shifts is required.

Qualifications

• High School Diploma or equivalent required
• 1-2 years of previous customer service experience required
• 1-2 years of call center experience, dispatch, and/or other trucking industry experience required
• Must have strong analytical and problem-solving skills
• Strong customer service skills and must be customer oriented
• Ability to develop a team required
• Must have strong written and verbal communication
• Intermediate computer literacy required
• Must be a self-starter and be able to act independently and make decisions
• Must have a strong sense of urgency
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history), and drug screening are required.

Responsibilities

• Acting as subject matter expert to TSS Associates on the floor and perform TSS duties if necessary
• Assist in mentoring new and existing TSS Associates and ensure junior Associates are seated with senior Associates as necessary.
• Assist Management in monitoring calls, perform quality audits, and carry out special requirements
• Provide follow up to internal and external customer requests through email and by phone
• Assist Supervisor in managing TSS Associates' breaks, lunches, work assignments, etc.
• Other duties and tasks assigned by supervisor or manager

Skills

Customer service

Call center

Team leadership

Communication skills

Analytical thinking

Computer literacy

Self-starter

Decision making

Education

High School Diploma

Tools

MS Office

Job description

Penske Logistics LLC in Reading, PA, seeks a Lead Transportation Support Services Coordinator to provide day-to-day support and first escalation for TSS Associates. You will monitor workload, assign tasks, assist management, and coach training while handling overflow customer issues for the Supervisor.

The 3rd shift runs Wednesday–Saturday, 9:00pm–7:30am, with a $1.00 per hour shift differential. Flexibility for PTO coverage and other shifts is required.