Transportation Customer Service

UFP Industries, Inc; Philadelphia (Philadelphia County); On-site; USD 52,000 - 74,000; Full time

Job summary

UFP Industries, Inc. is seeking a Dispatcher in Coatesville, PA to assist in scheduling and coordinating trucks and drivers according to customer requests and DOT regulations.

You will notify drivers of assignments, review and verify logs and data, and coordinate with sales and production to optimize outbound loads. This role requires commuting to Coatesville daily, strong knowledge of DOT concepts, and proficiency with Excel, Word, and Outlook.

Qualifications

• High school diploma.
• 2–4 years of experience in the field or related area; 5 years preferred.
• Working knowledge of standard DOT concepts, regulations, practices and procedures.
• Proficient with Excel, Word and Outlook.

Responsibilities

• Must be willing to commute to Coatesville, PA daily.
• Coordinates and schedule all outbound loads and coordinate with sales and production.
• Coordinates proper loading and shipping order with SR personnel.
• Set up loads to be shipped common carrier with outside freight companies.
• Determines mode of transportation and selects appropriate carrier.
• Negotiates rates and contracts for transportation services.
• Coordinates routing of orders and dispatches carrier with orders and delivery instructions.
• Ensures all internal and external paperwork meets DOT regulations and procedures.
• Establishes delivery appointments and loading times for each carrier.
• Answers questions and resolves supplier and customer problems regarding transportation issues.
• Audits and approves freight bills for payment.
• Files claim for any loss or damage on inventory and notifies plant management.

Skills

DOT regulations

Excel

Word

Outlook

Lumber knowledge

Education

High school diploma

Job description

Job Summary - please note this position is located in Coatesville, PA.

The Dispatcher is responsible for assisting in the scheduling and coordination of trucks and drivers according to customer requests and in compliance with DOT regulations and company rules. Notifies drivers of assignments reviews and verifies accuracy of driver's logs and data base.

Principal Duties and Responsibilities

• Must be willing to commute to Coatesville, PA daily
• Coordinates and schedule all outbound loads and coordinate with sales and production.
• Coordinates proper loading and shipping order with SR personnel.
• Set up loads to be shipped common carrier with outside freight companies.
• Determines mode of transportation and selects appropriate carrier.
• Negotiates rates and contracts for transportation services.
• Coordinates routing of orders, and dispatches carrier with orders and appropriate delivery instructions consistent with customer receiving times.
• Ensures all internal external paperwork meets all Universal as well as DOT regulations and procedures.
• Establishes delivery appointments and loading times for each carrier.
• Answers questions and resolves supplier and customer problems regarding transportation issues.
• Documents any shortage on orders, investigates reasons for occurrence and informs carrier of shortage to get compensation or to resolve issue with customer with assistance of sales.
• Audits and approves freight bills for payment.
• Files claim for any loss or damage on inventory and notifies plant management.
• Takes and acts upon all calls for tracing and/or expediting orders.
• Prepares various reports and correspondence as required.
• Performs other duties as required

Qualifications

• High school diploma
• Minimum 2 to 4 years of experience in the field or related area 5 years preferred.
• Working knowledge of standard DOT concepts, regulations, practices and procedures.
• Working knowledge of Excel, Word, and Outlook.
• Basic knowledge on lumber math, lumber grades and species.

Preferred understanding on company policies, practices and procedures.

The Company is an Equal Opportunity Employer.