Transportation Customer Service

UFP Transportation, Inc.; Coatesville (Chester County); On-site; USD 25,000 - 39,000; Full time

Job summary

UFP Industries in Coatesville, PA is seeking a Dispatcher to assist in scheduling and coordinating trucks and drivers in accordance with customer requests and DOT regulations. The role involves notifying drivers of assignments, verifying driver logs, and maintaining accurate records in the company database.

The candidate should have a high school diploma and 2–4 years of dispatch experience, with 5 years preferred, plus working knowledge of DOT regulations and Microsoft Office applications.

Qualifications

• High school diploma is required.
• 2–4 years of experience in dispatching or related field is expected (5 years preferred).
• Knowledge of DOT concepts, regulations, practices and procedures.
• Working knowledge of Excel, Word and Outlook.
• Basic understanding of lumber math, lumber grades and species.
• Familiarity with company policies, practices and procedures.

Responsibilities

• Coordinate outbound loads and scheduling with Sales and Production.
• Notify drivers of assignments and ensure alignment with customer receiving times.
• Ensure DOT compliance and proper paperwork for shipments.
• Audit freight bills and handle carrier communications.
• Establish delivery appointments and loading times.
• Prepare reports and correspondence as required.

Education

High school diploma

Tools

Excel

Word

Outlook

Job description

Job Summary - please note this position is located in Coatesville, PA. The Dispatcher is responsible for assisting in the scheduling and coordination of trucks and drivers according to customer requests and in compliance with DOT regulations and company rules. Notifies drivers of assignments, reviews and verifies accuracy of driver’s logs and database.

Principal Duties and Responsibilities

• Must be willing to commute to Coatesville, PA daily
• Coordinates and schedule all outbound loads and coordinate with sales and production.
• Coordinates proper loading and shipping order with SR personnel.
• Set up loads to be shipped common carrier with outside freight companies.
• Determines mode of transportation and selects appropriate carrier.
• Negotiates rates and contracts for transportation services.
• Coordinates routing of orders, and dispatches carrier with orders and appropriate delivery instructions consistent with customer receiving times.
• Ensures all internal external paperwork meets all Universal as well as DOT regulations and procedures.
• Establishes delivery appointments and loading times for each carrier.
• Answers questions and resolves supplier and customer problems regarding transportation issues.
• Documents any shortage on orders, investigates reasons for occurrence and informs carrier of shortage to get compensation or to resolve issue with customer with assistance of sales.
• Audits and approves freight bills for payment.
• Files claim for any loss or damage on inventory and notifies plant management.
• Takes and acts upon all calls for tracing and/or expediting orders.
• Prepares various reports and correspondence as required.
• Performs other duties as required.

Qualifications

• High school diploma
• Minimum 2 to 4 years of experience in the field or related area 5 years preferred.
• Working knowledge of standard DOT concepts, regulations, practices and procedures.
• Working knowledge of Excel, Word, and Outlook.
• Basic knowledge on lumber math, lumber grades and species.
• Preferred understanding on company policies, practices and procedures.

The Company is an Equal Opportunity Employer.

Wondering what the companies of UFP Industries are all about? We're successful. We've been around for more than 65 years, and we've been profitable every year since our founding. We work hard, and we know how to set and beat records. We're competitive. Our line of work is demanding, but you'll get back what you put in and have fun doing it. We're family. We care for each other and want to see each other succeed. We enjoy watching each other build great careers and take advantage of the many opportunities we have to advance. And that makes UFP Industries a great place to be. We work hard and smart. We learn and grow from each other, from experience, from trial and error, from success. We collaborate to maintain our competitive edge. And we do it all on a global scale.