Transportation Coordinator

Transport LLC; United States; On-site; USD 28,000 - 40,000; Full time

Job summary

JYL Transportation, Inc. is seeking an experienced supervisor to lead a team of 30-60 drivers and monitors.

The role focuses on developing efficient routes tailored to client needs, assigning staff based on skill and performance, and maintaining professional communications with guardians, clients and partner organizations. You will ensure policy compliance, coach driver performance, and provide back-up support as needed.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver's license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across regions with regard to client needs.
• Assign driver assignments reflecting knowledge of employee skills and performance.
• Receive, record, retrieve and deliver messages accurately; solve operational problems while maintaining cordial relations.
• Reinforce compliance with company policies; develop driver skills through discussion and example.
• Spend time behind the wheel to know routes, clients, drivers, and programs; provide emergency backup.
• Build and maintain positive relationships with supervisees; address challenges they face.
• Develop professional rapport with customers including guardians, clients, programs, and partner organizations.
• Maintain detailed records to perform monthly billing count.

Skills

Supervision experience

Customer service

Problem solving

Detail oriented

Technology skills

Tools

Microsoft Office Suite

SharePoint

Android tablets

Google Chrome

Job description

JYL Transportation, Inc.

Responsibilities:

• Supervise and advise 30-60 drivers and monitors.
• Responsible for developing and implementing efficient routes across several regions with regard to individual client needs. Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.
• Must be able to receive, record, retrieve and deliver messages accurately, clearly and pleasantly; routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company employees .
• Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example.
• Promote good performance through your positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.
• Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities; observe and supervise drivers in action, provide emergency back-up for absent drivers.
• Build and maintain a positive relationship with those you supervise; understand and address the challenges they face.
• Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract.
• Maintain detailed and organized records to accurately perform monthly billing count

Qualifications:

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills , be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments .
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver's license and respond to coverage needs as required .
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit , stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.
• Schedule M-F 12pm to 9pm and 1 rotative Saturday a month

Pay rate : $2 5 /hour

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Opened in 2007, JYL Transportation started with just one vehicle and one driver. Over the years, word of the Company's excellent customer service spread, allowing it to grow to a fleet of over 30 vehicles.

JYL Transportation operates in Central and Western Massachusetts and includes a diverse fleet, many of which have wheelchair accessibility.