Routing & Client Success Specialist

First Student, Inc.; Pittsburgh (Allegheny County); On-site; USD 45,000 - 50,000; Full time

Job summary

First Student, Inc. in Pittsburgh, PA is seeking a dispatcher to serve as the main point of contact for clients regarding routing, student information, and school schedules.

You will work with Field Operations to ensure driver compliance with district and state standards and manage day-to-day trip scheduling, ensuring on-time starts and swift issue resolution. The role emphasizes customer service, cross-functional collaboration, and accurate reporting.

Qualifications

• Customer service orientation
• Strong communication skills across phone, email, text and chat
• Ability to handle multiple tasks and prioritize effectively

Responsibilities

• Act as the main point of contact for clients regarding routing, student information and school schedules
• Coordinate with Field Operations to ensure driver compliance with district and state standards
• Manage daily trip schedules, ensure trips start on time, run smoothly and troubleshoot issues
• Build positive client relationships and follow up on questions or concerns
• Generate and review daily/weekly/monthly reports (trip counts, details, billing, incidents)
• Maintain calendars with weather delays, holidays and releases
• Escalate issues to appropriate teams and cross-train with other departments

Job description

First Student, Inc. in Pittsburgh, PA is seeking a dispatcher to serve as the main point of contact for clients regarding routing, student information, and school schedules.

You will work with Field Operations to ensure driver compliance with district and state standards and manage day-to-day trip scheduling, ensuring on-time starts and swift issue resolution. The role emphasizes customer service, cross-functional collaboration, and accurate reporting.