School Transportation Dispatch Specialist

First Student; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

First Student is seeking a customer-focused contact to manage routing, schedules, and student information. You will work with Field Operations to ensure driver compliance and oversee daily trips, troubleshooting when needed. Communication with districts, partners, and families will be essential across phone, email, text, and chat channels.

English proficiency is required. The role emphasizes high-quality service and calm, professional handling of escalated situations, with opportunities to

Qualifications

• High level of customer service communication.
• Ability to manage escalated situations with urgency and professionalism.
• Proficiency with multiple computer systems and applications.

Responsibilities

• Act as main contact for clients regarding routing, student information, and schedules.
• Coordinate with Field Operations to ensure driver compliance with district/state standards.
• Manage day-to-day scheduled trips, ensuring timely starts and successful completions.
• Communicate with school districts, transportation partners, and team members via phone, email, text, and chat.
• Handle bilingual needs where applicable and meet language expectations.
• Receive calls from clients professionally and resolve transportation concerns.

Skills

Customer service

Verbal communication

Written communication

English proficiency

Job description

First Student is seeking a customer-focused contact to manage routing, schedules, and student information. You will work with Field Operations to ensure driver compliance and oversee daily trips, troubleshooting when needed. Communication with districts, partners, and families will be essential across phone, email, text, and chat channels.

English proficiency is required. The role emphasizes high-quality service and calm, professional handling of escalated situations, with opportunities to