Transportation Assistant

U.S. Department of Veterans Affairs; Leavenworth (KS); On-site; USD 42,000 - 55,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Transportation Assistant/Coordinator to serve as the primary contact for Veteran transportation needs.

The role supports workload forecasting, scheduling design, and process improvement for the Veteran Transportation Services program. Responsibilities include data collection, reporting, consult management, and day-to-day operation planning to enhance service delivery for Veterans.

Qualifications

• One full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service.
• Experience coordinating transportation-related scheduling, data collection, and workload forecasting.
• Ability to analyze data, generate reports, and enter data into automated tracking systems.
• Time-in-Grade requirements as applicable for GS-06; SF-50 documentation may be required to verify time-in-grade.

Responsibilities

• Coordinate transportation function with scheduling, data collection, and tracking support.
• Manage consults, scheduling, and admissions-related duties as part of VTS operations.
• Collect, compile, and track data and statistics to support Veteran Transportation Service (VTS).
• Enter information into automated tracking systems and generate standard reports.
• Provide guidance on service practices to reduce waits and delays for patients across specialty areas.
• Utilize VISTA/CPRS/SharePoint systems in processing internal consultations and program administration.

Job description

Summary

The incumbent serves as a Transportation Assistant - Transportation Coordinator acts as primary contact to Veterans for transportation needs. The incumbent works with the Veteran Transportation Service (VTS) Supervisory Mobility Manager for transportation workload forecasting - scheduling design - procedure development - and quality improvement implementation - modification of processes - evaluation - and ongoing operational flow of the Veteran Transportation Services program.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 11/03/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: For GS-06 you must have: one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service - that is directly related to the work of the position and has equipped you with the particular knowledge - skills and abilities to successfully perform the duties as a Transportation Assistant - Transportation Coordinator for the GS-6 level. Qualifying specialized experience includes performing transportation support duties such as coordinating connections/scheduling - documenting travel information; collecting - compiling - and tracking data on a daily basis; Performs a basic analysis of data and generates a variety of reports; entering data into automated tracking data bases; and planning and directing a program that provides support services. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who - during the influenza season - work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include - but are not limited to - VA hospitals and associated clinics - community living centers (CLCs) - community-based outpatient clinics (CBOCs) - domiciliary units - Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed - clinical and administrative - remote and onsite - paid and without compensation - full- and part-time employees - intermittent employees - fee basis employees - VA contractors - researchers - volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents - interns - fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Duties

• The coordination of transportation function is multi-faceted and diverse
• The three major areas of responsibility are: (1) Scheduling - Data Collection - & Tracking Support
• (2) Consult Management responsibilities
• (3) Program Support responsibilities
• The incumbent must have knowledge of clinical services - related software - and programs as they relate to clinical computing and office automation
• Major duties include but are not limited to: Performs work involving consult management - appointment scheduling and admissions scheduling
• Daily responsibilities include collecting - compiling - and tracking data and statistical information in support of Veteran Transportation Service (VTS)
• Performs a basic analysis of the data and generates a variety of reports
• Reviews documents - reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate
• Enters pertinent information into an automated tracking system
• Coordinates service practices that decrease waits and delays for patients in all specialty areas
• Utilizes the Veterans Health Information System & Technological Architecture (VISTA) - Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations
• Plans for - organizes - administers - and directs how the work will be accomplished for the VTS program
• Planning responsibilities require consideration of support services e.g. - systems management - operations - workload forecasting - review - and reporting of data/statistical results of program/project studies - vehicle maintenance and repair - etc
• Coordinates the day-to-day operation of VTS program flow - processes - and functions
• Plans and provides support services in the following types of program areas: electronic records management
• driver scheduling setup & management
• space utilization services
• Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs
• Performs other related duties as assigned
• Work Schedule: Monday- Friday 8:00am-4:30pm Position Description/PD#: Transportation Assistant/PD99780S Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized