Transportation Assistant (Beneficiary Travel)

U.S. Department of Veterans Affairs; Albuquerque (NM); Vor Ort; USD 40.000 - 48.000; Vollzeit

Benefits dieser Stelle

Telework possible

Zusammenfassung

U.S. Department of Veterans Affairs in Albuquerque, NM seeks a Transportation Assistant (Beneficiary Travel) to manage travel needs for Veterans, verify eligibility, and process travel reimbursements.

You will serve as a frontline contact with Veterans, doctors, and staff, coordinating transportation and accommodations under applicable regulations. The role requires knowledge of travel programs, strong communication, and ability to maintain accurate records.

Qualifikationen

• Specialized experience or education as described for GS-05 level.
• Knowledge of transportation regulations and reimbursement processes.
• Ability to coordinate travel for Veterans to appointments and residences.

Aufgaben

• Serves as primary contact to Veterans for transportation needs.
• Arrange travel for eligible Veterans to appointments and residences.
• Determine eligibility for Beneficiary Travel and process requests.
• Maintain manual and electronic accounting records.
• Reconciling vouchers against authorizations for accuracy.
• Assist team during peak workload and adapt to staffing changes.

Kenntnisse

Interpreting travel eligibility

Travel arrangements coordination

Communication with Veterans and staff

Office automation knowledge

Record keeping and data reconciliation

Ausbildung

4 years of education above high school

Tools

Office software

Databases and reporting

Jobbeschreibung

Summary

The Transportation Assistant is responsible for a range of duties which include responsibility for interpreting and verifying travel eligibility - travel claims - transportation arrangements - and accommodations in accordance with VHA and New Mexico VA Health Care System (NTv1V AHCS) regulations - policies and procedures At this level the Beneficiary Travel - Transportation and Accommodations Clerk verifies patients' appointments that support travel.

Summary

The Transportation Assistant is responsible for a range of duties which include responsibility for interpreting and verifying travel eligibility - travel claims - transportation arrangements - and accommodations in accordance with VHA and New Mexico VA Health Care System (NTv1V AHCS) regulations - policies and procedures At this level the Beneficiary Travel - Transportation and Accommodations Clerk verifies patients' appointments that support travel.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 11/06/2026. Advancement to positions up to GS-05: Candidates may be advanced without time restriction to positions up to GS-05 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under his or her latest non-temporary competitive appointment. For this GS-05 position - if you have held a GS position in the preceding 52 weeks - it must have been a GS-03 or higher to be eligible. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Applying transportation regulations and practices to perform a wide variety of administrative support; coordinating travel arrangements; maintaining records - utilizing databases - reconciling records and generating reports; investigating/resolving issues and taking corrective actions; and communicating effectively with a wide variety of individuals. OR - Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years of education above the high school level. OR - Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of successfully completed post-high school education in excess of the first 60 semester hours (beyond the second year) and specialized experience as described above - which meet the total experience requirements for this grade level. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Transcripts must be submitted at time of application. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

• The incumbent serves as a Transportation Assistant - Beneficiary Travel Assistant acts as primary contact to Veterans for transportation needs
• The incumbent in this position will be required to have an overall knowledge of the organization - its mission - goals and impact on patients - personnel - community - and the nation
• Transportation Assistant will serve as a primary contact for Veterans - doctors - nurses and administrative staff to arrange travel for eligible Veterans to appointments and residence when appropriate - using laws and regulations to distinguish/ensure reimbursements are legitimate or if fraudulent activity is being conducted by the beneficiary
• The Transportation Assistant must also possess some knowledge of clinical services - related software - and programs as they relate to computing and office automation
• Major duties include but are not limited to: Independently manages the Beneficiary Travel Program
• Correctly determines eligibility for the Beneficiary Travel Program and process requests
• Correctly determines which of several fund control points to utilize
• Maintaining manual and electronic accounting records
• Responsible for determining method of payment for authorized and unauthorized ambulance claims submitted for consideration
• Reconciling vouchers against authorizations for accuracy prior to preparing certifications for payment
• Receiving invoices for payment of transportation services and submitting documents for payment
• Assisting fellow team members during peak workload times and when there are staffing shortages
• Assigned to different work areas to maximize customer service
• Performs other related duties as assigned
• Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory - qualification - and performance requirements are met
• Selection at a lower grade level does not guarantee promotion to the full performance level
• Work Schedule: Monday to Friday - 8:00 a.m
• - 4:30 p.m
• Telework: This position may be authorized for telework
• Telework eligibility will be discussed during the interview process
• Virtual: This is not a virtual position
• Position Description/PD#: Transportation Assistant (Beneficiary Travel)/PD99910S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized