Transport Operations & Dispatch Specialist

West Side Transport; Circle Pines (MN); On-site; USD 60,000 - 70,000; Full time

Job summary

West Side Transport is seeking an Operations Support Specialist in Circle Pines, MN. The role supports Minnesota Hub operations by preplanning drivers, coordinating relays, and ensuring lane and service commitments are met.

The position combines responsibilities of Load Planner, Driver Manager, and Customer Service Representative. The ideal candidate is versatile, solutions-oriented, and adept at rapid planning and communication in a fast-paced setting.

Qualifications

• At least a high school diploma or GED and 1+ year in transportation, dispatch, load planning, or customer service.
• Experience with TMS, AOS, ICC/AS400.
• Ability to communicate clearly, manage priorities, and resolve issues in a fast-paced environment.

Responsibilities

• Dispatch drivers with pre-plan information, load plans, customer details and route suggestions.
• Process inbound messages and answer driver questions via in-cab messaging.
• Maintain ETA, PTA, and RDO data per driver needs and HOS considerations.
• Preplan drivers based on availability, HOS, deadhead mileage, and transit times.
• Coordinate driver relays to support home time and on-time delivery, while improving utilization.
• Monitor HOS and ensure DOT/FMCSA compliance across assignments.

Skills

Driver dispatch

Load planning

Customer service

DOT/HOS knowledge

Communication

Problem solving

Education

High school diploma or GED

Post-secondary education or military experience

Tools

TMS

AOS

ICC/AS400

ISAAC Instruments

Job description

West Side Transport is seeking an Operations Support Specialist in Circle Pines, MN. The role supports Minnesota Hub operations by preplanning drivers, coordinating relays, and ensuring lane and service commitments are met.

The position combines responsibilities of Load Planner, Driver Manager, and Customer Service Representative. The ideal candidate is versatile, solutions-oriented, and adept at rapid planning and communication in a fast-paced setting.