Transport/IP Network Controller

I2X Technologies; Utah; On-site; USD 80,000 - 100,000; Full time

Job summary

I2X Technologies is seeking a Network Operations Specialist to create and optimize tickets in Remedy, triage ticket queues, and support mission-critical DISN network operations. You will analyze alarms, correlate faults, and coordinate corrective actions across Tier I and II teams, ensuring SLA compliance and operational readiness.

The role requires DoD-8570 IAT Level 2 certification, an active Secret clearance with potential Top-Secret eligibility, and the ability to work in a 24/7 environment.

Qualifications

• Must have DoD-8570 IAT Level 2 baseline certification at start date.
• Ability to work in a 24/7 operation.
• Experience with alarm surveillance, fault management, LAN/WAN maintenance, performance management.
• Advanced knowledge in multiple network elements and devices listed (routers, switches, CISCO, Juniper, DWDM, etc.).

Responsibilities

• Create and optimize tickets utilizing Remedy.
• Independently triages and manages ticket queue and provides guidance for tickets of concern.
• Analyze network-event data and telemetry to identify patterns and predict potential faults.
• Perform incident correlation and fault analysis to resolve alarm conditions and coordinate corrective actions.
• Notify necessary contacts and provide updates on outages and incidents.
• Support fault isolation, diagnose among network elements and coordinate escalation between Tier I and Tier II.
• Provide continuous situational awareness and engineering support for mission-critical network operations.
• Design and implement corrective-action plans to remediate faults and prevent recurrence.
• Reroute circuits and document changes in CMDB; maintain SLA compliance.

Skills

24/7 operations

Network troubleshooting

Incident response

Customer communication

Education

DoD-8570 IAT Level 2 certification (Security+ CE, or equivalent)

Active Secret clearance (ability to obtain Top-Secret)

Tools

MS Office Suite (Outlook, Excel, Word, PowerPoint, Teams)

Job description

Create and optimize tickets utilizing Remedy.

Independently triages and manages ticket que in respective technology, and provides feedback and guidance for tickets of concern

Analyze network-event data and element-management telemetry to identify patterns and predict potential faults.

Incident Correlation and Fault Analysis:Proactively analyze alarms; provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; coordinating correction of fault situations regardless of the fault in the infrastructure; Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution.

Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents

Incident Analysis (Fault Isolation): Support the fault isolation process; diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities; Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment

Support all customers to include providing global situational awareness support.

Design and implement corrective-action plans to remediate and prevent recurrence of network element faults.

Engineer network restoration and service-reroute strategies to maintain SLA compliance.

Reroute routine circuits within 24 hours of notification; Documenting reroute in the configuration management database (CMDB); Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.

Provide continuous analytical oversight and engineering support for mission-critical network operations including

and Tier 1/Tier 2 support

Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined

works directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.

Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II; Record, assess, track, and monitor incident tickets escalated to operational infrastructure.

Demonstrated knowledge of training, standard operating procedures, and tools within O&M: Evaluates and provides feedback for training, standard operating procedures, and tools; Assist in monitoring training Network controllers within O&M; assist in training junior-level Network controllers within O&M; Effectively communicates with the O&M team and the customer; Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN; Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers.

Serve as a technical authority, providing analytical guidance on network architecture, routing, and performance optimization.

Demonstrated comprehensive understanding of and ability to apply principles, theories, and concepts of networking and has a broad understanding of other related specialty areas.

Provide advanced level technical support of the DISN customer.

Independently works on projects or assignments for future operations within O&M and impacting the DISN

Resolve multi-layer complex issues that cross several NOC or domain within O&M

Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Demonstrate proficiency of several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

BASIC QUALIFICATIONS:

Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.

Ability to work in a 24/7 operation.

Experience with one or more of the following: alarm surveillance, fault management, LAN/WAN maintenance, performance management.

Advanced Knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.

General understanding of network topologies, both transport and IP.

Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

PREFERRED QUALIFICATIONS:

Tech control facility or cyber transport experience

Circuit actions and vendor experience

Telco NOC, inside or outside plant experience.

Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs

Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management.

Any additional certifications to include: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program