Full time

Zohorecruit; Hill Air Force Base (UT); On-site; USD 90,000 - 140,000; Full time

Job summary

Federal Staffing Solutions Inc. seeks a Network Controller to support Hill AFB, UT. The role requires handling incidents, fault analysis, and network restoration while maintaining SLA commitments. A Secret clearance is required, with potential Top-Secret eligibility.

Responsibilities include incident management, ticket triage, and engineering support for DISN network operations, collaborating with leadership and O&M teams to ensure continuous mission readiness.

Qualifications

• DoD-8570 IAT Level 2 baseline certification required at start date.
• Ability to work in a 24/7 operation.
• Experience with alarm surveillance, fault management, LAN/WAN maintenance, and performance management.
• Advanced knowledge across multiple network elements and protocols (routers, switches, routing, DSN/DRSN, Video Services, CISCO/Juniper, DWDM, Optical Switching).
• Understanding of network topologies (transport and IP).
• Active Secret clearance with ability to obtain Top-Secret clearance.

Responsibilities

• Create and optimize tickets using Remedy.
• Triage and manage tickets; provide guidance for complex tickets.
• Analyze network-event data and telemetry to identify patterns and faults.
• Perform incident analysis to isolate faults and coordinate remediation.
• Notify contacts based on incident severity and location.
• Support global situational awareness for customers.
• Design corrective-action plans to prevent recurrence of faults.
• Engineer restoration and reroute strategies to meet SLAs.
• Document reroutes in CMDB and provide outage updates.

Skills

DoD-8570 IAT Level 2

24/7 operations

Alarm surveillance

Fault management

LAN/WAN maintenance

Performance management

Routers

Switches

Crypto devices

Routing

DSN/DRSN

Video Services

Promina

Cisco

Juniper

DWDM

Optical Switching

Network topologies

Security clearance (Secret)

Top-Secret eligibility

Tools

MS Office

Outlook

Excel

Word

Access

PowerPoint

Teams

Job description

Federal Staffing Solutions Inc. | Full time

Network Controller- UT (Secret)

Hill Afb, United States | Posted on 09/14/2026

We connect our employees with some of the best opportunities around.

Timeand again, our employees tell us that the most important thing we offeris respect. Federal Staffing Solutions puts people to work in alltypes of jobs. When you work with us, you build a relationship with ateam of employment professionals in your community who have, in turn,built professional relationships with the businesses that are hiring.

We are looking for a Network Controller to work in Hill AFB, UT supporting our client.

Clearance: Secret

PRIMARY RESPONSIBILITIES:

• Create and optimize tickets utilizing Remedy.
• Independently triages and manages ticket que in respective technology,and provides feedback and guidance for tickets of concern
• Analyze network-event data and element-management telemetry to identify patterns and predict potential faults.
• Incident Correlation and Fault Analysis:Proactively analyze alarms;provide detailed analyses leading to resolution of the alarm conditions,including filtering and correlating fault information; identifying thefault condition and its impacts; isolating root causes; coordinatingcorrection of fault situations regardless of the fault in theinfrastructure; Assist in developing and maintaining a centralized,known error database containing defects, failures, causes, and repairactions including workarounds taken to resolve these failures in supportof incident and problem resolution.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents
• Incident Analysis (Fault Isolation): Support the fault isolationprocess; diagnoses and troubleshoot utilizing procedures to isolatewhere the fault occurs; identify failed network element(s) i.e. systems,hardware, software, circuits, or facilities; Activities include:testing, fault troubleshooting, fault localization, fault logging andassignment
• Support all customers to include providing global situational awareness support.
• Design and implement corrective-action plans to remediate and prevent recurrence of network element faults.
• Engineer network restoration and service-reroute strategies to maintain SLA compliance.
• Reroute routine circuits within 24 hours of notification; Documentingreroute in the configuration management database (CMDB); Provide updateson outages from technicians and/or government incident tickets until aresolution or path to resolution is identified and documented in ticket
• Provide continuous analytical oversight and engineering support for mission-critical network operations including
• and Tier 1/Tier 2 support
• Provide timely situational awareness to leadership and the impactedcommunity within discovery and ticket creation using approvedcommunication methods as outlined
• works directly with leadership to evaluate and provide feedback fortraining, standard operating procedures, and tools capabilities.
• Incident Escalation: Fault escalation, customer coordination andcommunications, and ticket system updates and status reporting utilizingprocedures between Tier I and Tier II; Record, assess, track, andmonitor incident tickets escalated to operational infrastructure.
• Demonstrated knowledge of training, standard operating procedures, andtools within O&M: Evaluates and provides feedback for training,standard operating procedures, and tools; Assist in monitoring trainingNetwork controllers within O&M; assist in training junior-levelNetwork controllers within O&M; Effectively communicates with theO&M team and the customer; Effectively communicates with the O&Mteam, the customer and outside leadership to obtain or provideinformation on significant events or changes within the DISN; Providetechnical advice and insight to peers, leadership, other NOCs withinO&M, and customers.
• Serve as a technical authority, providing analytical guidance on network architecture, routing, and performance optimization.
• Demonstrated comprehensive understanding of and ability to applyprinciples, theories, and concepts of networking and has a broadunderstanding of other related specialty areas.
• Provide advanced level technical support of the DISN customer.
• Independently works on projects or assignments for future operations within O&M and impacting the DISN
• Resolve multi-layer complex issues that cross several NOC or domain within O&M
• Demonstrate extensive proficiency in specialized functions within theDISN: routers, switches, crypto devices, routing, DSN/DRSN, VideoServices, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.
• Demonstrate proficiency of several functions within the DISN: routers,switches, crypto devices, routing, DSN/DRSN, Video Services, Promina,CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

BASIC QUALIFICATIONS:

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with one or more of the following: alarm surveillance, faultmanagement, LAN/WAN maintenance, performance management.
• Advanced Knowledge in four or more of the following: routers, switches,crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO,Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, both transport and IP.
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

PREFERRED QUALIFICATIONS:

• Tech control facility or cyber transport experience
• Circuit actions and vendor experience
• Telco NOC, inside or outside plant experience.
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
• Experiencewith one or more of the following: alarm surveillance, faultmanagement, LAN maintenance, performance management, change management.
• Anyadditional certifications to include: CCNA, CYSA+, CASP, CCNP,JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified TechnicalSpecialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified ProfessionalProgram

Equal Opportunity Employer

Federal Staffing Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.