Transplant Financial Counselor

Houston Methodist; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Houston Methodist is seeking a Transplant Financial Specialist to ensure patients have coverage for their transplant procedures and to educate patients and families about the financial clearance process. The role requires strong communication skills and knowledge of payer requirements to navigate reimbursement for transplant services.

You will work with payers and internal teams to obtain authorizations, analyze coverage, and maintain accurate financial records in the EMR system, ensuring

Qualifications

• Associate degree or equivalent experience required.
• Three years of hospital finance experience required.
• Strong communication and customer-service orientation.

Responsibilities

• Consult with transplantation staff to submit required medical documentation to insurers.
• Maintain professionalism and engage with diverse customer base and provide status updates.
• Discuss benefit coverage with patients and arrange financial plans.
• Verify insurance coverage and obtain transplant-related authorizations.
• Monitor financial clearance process and update EMR with financial data.

Skills

Customer service

English proficiency

Verbal & written communication

Payer knowledge

Medical terminology

Regulatory knowledge

Problem solving

Organizational skills

Time management

Adaptability

Calm under pressure

MS Word & Excel

Detail-oriented

Bilingual English/Spanish

Education

Associate’s degree or equivalent experience

Job description

Houston Methodist is seeking a Transplant Financial Specialist to ensure patients have coverage for their transplant procedures and to educate patients and families about the financial clearance process. The role requires strong communication skills and knowledge of payer requirements to navigate reimbursement for transplant services.

You will work with payers and internal teams to obtain authorizations, analyze coverage, and maintain accurate financial records in the EMR system, ensuring